About

I am a result-driven Business Management professional seeking avenue where I can maximize my career potential. My course background has seen me gain skills in business administration, customer service, business development, sales management, marketing skills, statistics for management and management accounting led by my strong problem-solving and organizational skills. I have established a unique ability to steadfastly manage duties and responsibilities pertinent to a company's growth. I am currently a Relationship Officer at an advertising company. My role has helped me improve my customer engagement skills. I have recently worked as a loans and Collections officer at a micro finance Company equipping myself with skills such as excellent customer engagement skills, Confidence and persistence, good numeracy skills, strong IT skills and the ability to stay calm under pressure. My previous work experience as a Sales and Marketing Intern has strengthened my skills and competencies in customer service, efficiency in operations management, relationship management, documentation, and business development through handling internal and external clients. Aside from this, I can work continuously on a task until completion.

Skills

  • Portfolio Management
    9
  • Data reporting
    7
  • MS excel
    6
  • ICT
    10
  • Planning and Organiza
    7
  • good communication skills
    9
  • English and Kiswahili
    10

Recommendations

Ruhi Patel

 11/15/2023
10

"An excellent IT skilled person. All rounded and kind person who helps willingly and puts in all efforts to achieve the goal."

nyamamba ben

 8/12/2023
9

"Good student and committed to whatever role he is hiven"

2 recommendations in total
See all recommendations

Experience

Andrew Wasnai

Work experience
  • Understand customer needs and develop plans to address them
  • Identify key staff in client companies to cultivate profitable relationships
  • Resolve customer complaints quickly and effectively
  • Forward upselling and cross-selling opportunities to the sales team
  • Promote high-quality sales, supply and customer service processes
  • Aim to preserve customers and renew contracts
  • Approach potential customers to establish relationships
  • Gain solid knowledge of competitors

Andrew Wasnai

Work experience
  • September, 2022 - April, 2023
  • Fulltime
  • Generated Revenue: Consistent delivery of monthly disbursement and collection targets. This included sales, lead generation, customer on boarding and site visit, loan application and collection
  • Customer Service Delivery: Delivered first-rate customer service through consistent follow-up, and customer education
  • Know-Your-Customer and Due Diligence: As the first point of contact of the business with the customer, I conducted proper due diligence and KYC to ensure that the customer was a viable customer in accordance with laid down procedures
  • Relationship Management: Worked with partnered Loans Officer to serve customers through a relationship management approach, gather information and create and maintain relationships with market authorities
  • Repayment plan: I was in charge of pair’s repayment rate through consistent follow-up, maintaining accurate interactions on company systems, negotiation of repayment schedules, and setting discretionary limits on loan amounts.
  • Reporting: Documented all customer interactions on company’s system from lead generation, customer follow-up and education, information on customers or customer market area, and all collection measures taken. Assisted in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities;
  • Managed a portfolio of over 300 customers and improved results from an OTC of 85% in September of 2022 to 90.5% in April 2023.

Andrew Wasnai

Work experience
  • Developed and reported on weekly and monthly markets.
  • Identified emerging markets and competition.
  • Updated documents and sales records.
  • Reviewed sales performance against sales targets.
  • Observed and carried out sales processes.
  • Identified potential weaknesses and offered improvement suggestions.
  • Assisted managers with negotiations.
  • Organized and attended marketing activities.
  • Planned and participated in expos and exhibitions.
  • Resent sales, revenue and expenses to the management team.

Andrew Wasnai

Education
  • Higher National Diploma in Business Management  at   Oshwal College
  • I graduated with a HND in Business management from the Oshwal College in 2022.

Related persons

Ruhi PatelDesign, Digital Advertising, Hospitality
Loriane Mandala
Margaret WasnaiSales and Marketing professional at tijana tikky bekesz dmitrovicz
Hussein JanowallaProcurement Manager at JAN Kenya
nyamamba benProcurement, Supply Chain

Ruhi Patel

 11/15/2023
10

"An excellent IT skilled person. All rounded and kind person who helps willingly and puts in all efforts to achieve the goal."

nyamamba ben

 8/12/2023
9

"Good student and committed to whatever role he is hiven"

2 recommendations in total
See all recommendations