About

With nearly 9 years of cross-industry experience in web development, FMCG, marketing agency, and data training, I am a results-driven professional dedicated to elevating companies to excellence. A sociable go-getter, I excel in fostering connections and thrive in collaborative environments. My forte lies in swift adaptation and data proficiency, enabling strategic decision-making and propelling organizational growth. Excited to bring my dynamic skill set and passion for excellence to contribute to a forward-thinking team.

Skills

  •  Strong planning and project management skills
    10
  • Quantitative and Qualitative data analysis
    10
  • Conflict resolution
    10
  • Financial analysis and budgeting
    10
  • Diplomacy
    8

Recommendations

Michael Ndeda

 10/14/2025
Provided a score of  
10
  for Wanjiru Njoroge

Experience

Wanjiru Njoroge

Work experience
  • Developed and executed strategies resulting in a remarkable 13% reduction in overhead costs, significantly enhancing company efficiency.
  • Managed and organized operations, providing leadership, guidance and mentorship to team members while overseeing all outsourcing
  • partners and consultants.
  • Monitored and optimized operational performance, achieved process improvements of 25% and improved on-time delivery rate to 95%.
  • Analyzed and prepared budget allocations and managed staff training for operations staff, leading to improved team productivity.
  • Built and mentored a high-performing operations team of 12 professionals at Amplify Marketing, fostering a collaborative environment.
  • Achieved a remarkable 20% increase in overall team performance, emphasizing teamwork and excellence.
  • Conducted comprehensive market research on sustainable events in Africa, extracting valuable insights.
  • Presented findings in a structured format to support business decisions and project strategies, contributing to informed decision-making.

Wanjiru Njoroge

Work experience
  • Led project teams in the implementation of new processes and systems, resulting in an average project completion time 2 months ahead of schedule, with a cost savings of 12%.
  • Successfully led a team of 150 data annotators, 6 team leaders, 8 quality analysts and 12 Subject matter experts (SME) to deliver a variety of AI and ML (Machine Learning) training projects.
  • Coordinated and directed project tasks, managed resources, monitored progress to ensure projects were completed on time and within
  • budget.
  • Performed data analysis on large datasets, extracting meaningful insights, and visualizing the findings through charts and graphs, leading to
  • data-driven decision-making and improved business outcomes.
  • Demonstrated end-to-end ownership and accountability for all project activities, from onboarding to issue resolution.
  • Managed partnerships meticulously, monitoring attendance, addressing concerns, and proactively resolving performance and quality issues to maintain a high standard of delivery.

Wanjiru Njoroge

Work experience
  • April, 2017 - September, 2020
  • Fulltime
  • Refined communication processes and documentation, resulting in a remarkable 30% increase in operational efficiency.
  • Reduced customer service complaints by an impressive 70% through the implementation of the new communication system.
  • Spearheaded the onboarding of clients, ensuring a 95% on-budget delivery rate and contributing to a significant 20% rise in client satisfaction.
  • Streamlined client workflows, creating budgets and determining timelines that resulted in successful project outcomes.
  • Effectively managed 15+ digital and experiential projects, consistently achieving a remarkable 10% early completion rate, enhancing client satisfaction and fostering repeat business.
  • Demonstrated exceptional project management skills by consistently delivering projects ahead of schedule over a 3-year period.

Wanjiru Njoroge

Work experience
  • Enriched the referral customer base by an impressive 15% through the establishment of lasting relationships with sales prospects.
  • Fostered strong connections with clients, ensuring a steady stream of referral business and contributing to overall company growth.
  • Successfully negotiated contract terms and service agreements, aligning with both sales quotas and client budget constraints.
  • Achieved a balance between revenue targets and client financial considerations, ensuring mutually beneficial partnerships.
  • Implemented a robust feedback loop mechanism, gathering client suggestions to improve product features.
  • Increased customer satisfaction by a notable 15% by incorporating client feedback into product enhancements, demonstrating a commitment to meeting client needs.

Wanjiru Njoroge

Work experience
  • Spearheaded the planning and organization of sampling events in collaboration with retail store managers and leaders.
  • Successfully executed 8 sampling events per month, resulting in increased brand visibility and customer engagement.
  • Efficiently organized and stocked merchandise, ensuring optimal levels to meet sales demand.
  • Implemented inventory management strategies, contributing to a 20%reduction in stock outs and ensuring product availability for customers.
  • Promoted customer loyalty and consistent sales through the delivery of friendly service and knowledgeable assistance.
  • Contributed to a 15% increase in customer loyalty and repeat sales by creating positive interactions and meeting customer needs.

Wanjiru Njoroge

Education
  • September, 2011 - December, 2016
  • Fulltime

Related persons

Michael Ndeda

 10/14/2025
Provided a score of  
10
  for Wanjiru Njoroge