About

A dynamic graduate of accounting seeking a valid role that will allow me to consolidate both my education and professionalism, expand my knowledge and provide opportunities in my personal and professional growth as well as that of my organization, where I will be responsible for providing a splendi...

Skills

  • Accounting
  • Administration
  • Advertising
  • Banking
  • Business Development
  • Customer service
  • Digital Advertising
  • Finance
  • Human Resources
  • Management
  • Marketing
  • Office management
  • Product management
  • Retail

Experience

Austine Ettah

Work experience
  • Customer Service Officer  at   UBA
  • Experiences:
  • UBA BANK, Wuse zone 4, FCT Abuja.
  • 2020 - Till Date
  • Customer Service Officer
  • * Responsible for promptly and accurately responding to customer inquiries through various channels like phone calls, emails, or live chat. This involves providing information, addressing concerns, and assisting with product or service-related questions.
  • * Play a crucial role in resolving customer complaints, concerns, or issues. Listen attentively, empathize with the customer's situation, investigate the problem, and work towards a satisfactory resolution. This may require coordination with other departments, escalating issues when necessary, and ensuring follow-up until the matter is resolved.
  • * Must have comprehensive knowledge of the products or services offered by the company. Must be able to provide accurate and helpful information to customers, guiding them in product selection, explaining features and benefits, and offering recommendations as per the customer's needs.
  • * Have the opportunity to foster positive relationships with customers by providing exceptional service, showing empathy and understanding, and demonstrating a commitment to customer satisfaction. Also, engage in proactive outreach, such as contacting customers to offer additional support or introduce new products or services.
  • * Participate in meetings and activities held to improve customer satisfaction and business performance.
  • UBA PLC, Wuse zone 4, FCT Abuja.
  • 2019 - 2020
  • Teller
  • * Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
  • * Recording transactions, which involves logging checks and preparing transaction reports
  • * Reconciling cash drawers
  • * Exchanging foreign currency
  • * Promoting the bank’s products and services
  • * Keeping customers’ personal information confidential
  • * Communicating with other bank team members

Austine Ettah

Work experience
  • Handling the financial transactions of the company.
  • Manage transactions with customers using cash registers.
  • Collect and issue payments whether in cash or credit.
  • Issue receipts, refunds, change
  • Track transactions on balance sheets and report any discrepancies.
  • Acquired relevant knowledge and assisted with a variety of accounting activities.
  • Also recording, filing, and maintaining complete records of day-to-day, kept an up-to-date record of payment vouchers.

Austine Ettah

Work experience
  • March 2017 - December, 2017
  • *Assisted in educating, sensitizing and dissemination of information and materials to the public on ways of prevention and control of HIV/AIDs under national reproductive health and HIV/AIDs prevention and care project through the NYSC scheme. {Camp}
  • * Assisted in sensitizing, sanitizing and educating the host community on tree planting and keeping a neat environment, under environmental protection and sanitation group, community development service (EPSG CDS, NYSC) Sokoto State.

Austine Ettah

Work experience
  • January, 2015 - December, 2016
  • Fulltime
  • RESPONSIBILITY
  • 1. Dispatch packs of materials to people around the vicinity of Eket L.G.A Akwa Ibom State.
  • 2. Creating awareness program for the prevention and control of HIV/STI’s.
  • 3. Organize and tutor youths on prevention and control of HIV/STI’s.
  • 4. Assisted in educating and sensitizing the general public on ways of prevention and control of HIV/STI’s in Eket Local Govt. Akwa-Ibom.

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