Job Objective

Build and maintain relationships with new and existing customers with the aim of selling the Bank’s products to the corporate companies.

Roles & Responsibilities

Maximize account profitability by selling other products and services to the banks customers
Drive collections in customer’s account which will be used for FX and other businesses.
Identify and develop... conglomerates banking relationships
Ensure proper documentation throughout the credit application and availment process
Sourcing for and monitoring of customer’s tenured investment or facilities.
Respond promptly and satisfactorily to customer’s daily request and complaints
Prepare weekly and monthly statistics/performance reports for management use.
Monitoring of the customer’s main account regularly
Reconcile all transactions on customer’s accounts where and when necessary.
Initiate and carry out recovery action on non-performing credits facilities.
Maintain comprehensive database of the customers operational records including the existing and prospective customer data.
Perform other duties as assigned by the Head of Corporate banking.

Key Performance Indicators

% of large corporate sector accounts controlled by UBA in the country.
Timeliness in delivering revenue generation reports.
Number of Corporate accounts opened per annum.
Timeliness & effectiveness in completion of assigned tasks.
Efficiency level at executing scheduled and ad hoc assignments.
Effectiveness establishing new relationships.
Targets Assigned Vs Actual

Job Requirements

First degree in any fieldfrom a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Excellent banking knowledge with a minimum of Four (4) years in Relationship Management/Marketing Experince and also Credit Experience with a leading industry player.
Proficiency in Microsoft Office Suite.

Key Competency Requirements

Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy
Good understanding of financial services sector
Ability to evaluate needs of customers and determine what products or service would best serve those needs.
Selling and marketing skills.
Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
Strong networking skills, for both internal and external networks.
Relationship Management skills with excellent communication and interpersonal skills. more

Job Objective

Responsible for developing, growing and managing customer relationships and for increasing the Bank’s revenue through marketing of the banks products and services to identified Commercial Customers. Additionally, to develop and maintain positive customer relationships, oversee the marketing of the Bank’s products and services and ensure maximum profitability.
Build and maintain... relationships with new and existing customers with the aim of selling the Bank’s products to the commercial institutions.

Roles & Responsibilities

Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs
Play a key role in client acquisition and management of existing client relationships consistent with the Bank’s strategy in-order to achieve desired quality business growth
Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service
Maintain, acquire and reactivate customer relationships to improve deposit liability growth and mix.
Conduct market research and competitor analyses within marketing area and strategize plans that will give the bank a large part of the market within its vicinity
Ensure effective relationship management for existing customers and build new relationships
Maximize account profitability by selling other products and services to the bank’s customers
Identify and develop conglomerate banking relationships
Ensure proper documentation throughout the credit application and availment process
Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates
Sell / Cross-sell and Upsell the banks products.
Market the brand.
Maintain comprehensive database of the customers operational records including the existing and prospective customer data.
Perform other related duties as assigned by Head of Commercial Banking

Key Performance Indicators

PBT Budget Achievement
Deposit Budget Achievement
% Reduction in dormant accounts
Customer Retention Index
Timeliness in delivering revenue generation reports
Number of Commercial accounts opened
Timeliness & effectiveness in completion of assigned tasks
Efficiency level at executing scheduled and ad hoc assignments
Effectiveness in establishing new relationships

Job Requirements

First degree in any field from a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Excellent banking knowledge with a minimum of Four (4) years in Relationship Management/Marketing Experince and also Credit Experience with a leading industry player.
Proficiency in Microsoft Office Suite.

Key Competency Requirements

Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy
Good understanding of financial services sector
Ability to evaluate needs of customers and determine what products or service would best serve those needs.
Selling and marketing skills.
Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
Strong networking skills, for both internal and external networks.
Relationship Management skills with excellent communication and interpersonal skills. more

Roles & Responsibilities
Business Growth

Entrench growth by market dominance and market share multiplication
Ensure that the overall budget of the Business Office is met and surpassed
Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
Network with all potential clients in all relevant categories of own... locality

Profitability Management

Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
Driving through the business segments within the branch to ensure maximization of coverage in own locality
Develop and manage strategies to increase the share of wallet of all types of customers within own locality

Branch Operations & Leadership

Own responsibility for the Business Office – Market Facing & Customer Service functions
Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
Responsible for brand and ambience management within the branch
Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
Direct and coach the branch team while instituting and driving a learning culture within the branch

KPIs:

Achieve the approved PBT for the branch

Job Requirements

First degree in any field.
Five (5) years’ experience with a leading industry player.
Additional professional qualifications will be an added advantage particularly in sales and marketing.
Proficiency in Microsoft Office Suite.

Key Competency Requirements

Knowledge

Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy

Skills/Competencies

Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy
Ability to evaluate needs of customers and determine what products or service would best serve those needs.
Selling and marketing skills.
Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
Strong networking skills, for both internal and external networks.
Relationship Management skills with excellent communication and interpersonal skills. more

Job Objective

Build and maintain relationships with new and existing customers with the aim of selling the Bank’s products to the corporate companies.
Roles & Responsibilities
Maximize account profitability by selling other products and services to the banks customers
Drive collections in customer’s account which will be used for FX and other businesses.
Identify and develop conglomerates... banking relationships
Ensure proper documentation throughout the credit application and availment process
Sourcing for and monitoring of customer’s tenured investment or facilities.
Respond promptly and satisfactorily to customer’s daily request and complaints.
Prepare weekly and monthly statistics/performance reports for management use.
Monitoring of the customer’s main account regularly
Reconcile all transactions on customer’s accounts where and when necessary.
Initiate and carry out recovery action on non-performing credits facilities.
Maintain comprehensive database of the customers operational records including the existing and prospective customer data.
Perform other duties as assigned by the Head of Corporate banking

Key Performance Indicators

% of large corporate sector accounts controlled by UBA in the country.
Timeliness in delivering revenue generation reports.
Number of Corporate accounts opened per annum.
Timeliness & effectiveness in completion of assigned tasks.
Efficiency level at executing scheduled and ad hoc assignments.
Effectiveness establishing new relationships.
Targets Assigned Vs Actual

Job Requirements

First degree in any fieldfrom a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Excellent banking knowledge with a minimum of Four (4) years in Relationship Management/Marketing Experince and also Credit Experience with a leading industry player.
Proficiency in Microsoft Office Suite.

Key Competency Requirements

Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy
Good understanding of financial services sector
Ability to evaluate needs of customers and determine what products or service would best serve those needs.
Selling and marketing skills.
Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
Strong networking skills, for both internal and external networks.
Relationship Management skills with excellent communication and interpersonal skills. more

Job Objective
Build and maintain relationships with new and existing customers with the aim of selling the Bank’s products to the corporate companies.
Roles & Responsibilities

Perform Political, economic, social and technological analysis to identify emerging opportunities and risks.
Develop business prospects across targets markets i.e. institutional and corporate sales including financial... institutions.
Develop and upgrade marketable products geared toward enhancing competiveness and market dominance.
Initiate business proposals and aggressive sales pitching for business solicitation from existing and prospective customers
Identify, prioritize and manage corporate relationships Prospect banking relationships from targeted financial institutions across Africa
Appraise all Direct Placement Lines and FX requests from UBA subsidiaries and recommend same for approval.
Participate in assessing risk asset of strategic partner banks originating from African countries where we have a presence.
Continuously look for ways of generating additional income for the bank by forging profitable alliances.
Increase the clientele base of the business by marketing the banks products and services
Responsible for review of customers’ financials and making recommendations for credit to be granted under various facilities for customer’s satisfaction
Liaise with clients banking / cash managers to ensure smooth operation of clients’ accounts on daily, weekly, monthly and yearly basis
Calling on customers and prospects in line with call programme and documenting this in call memos
Supervises the activities of the team members in line with the demands of the job position
Ensure Customer satisfaction always, and bring in repeated business by resolving outstanding issues.
Provide the bank with information on new contacts and new marketing opportunities
Client relationships management, developing account plans, and delivering proposals

Key Performance Indicators

Achievement of the sales target of the team
Competitive performance in comparison with operators in our industry
Number of new alliances formed
Quality of bank line appraised
Volume of risk asset generated

Job Requirements

First degree in any field from a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Excellent banking knowledge with a minimum of Five (5) years in Relationship Management/Marketing Experience and also Credit Experience with a leading industry player.
Have banking operations, trade finance and correspondent bank experience
Proficiency in Microsoft Office Suite. more

Roles & Responsibilities

Leading the development of all marketing plans.
Development and effective implementation of UBA Kenya Bank Marketing Strategy
Focusing on growing audiences and the uptake for products and services for UBA Kenya Bank.
Reviewing and reporting on all areas of the marketing strategies and its implementation.
Management and implementation of the corporate brand identity... in consultation with UBA Group Brand Management and Marketing Teams.
Managing creative agencies and marketing partners including vendors.
Collaborating with senior team members across all departments to uncover insights and create innovative marketing and branding strategies.
Identifying ways to grow the marketing department and secure resources.
Sourcing talent to ensure the curation and retention of specialist skill sets across your teams.
Monitoring, reviewing, and reporting on all marketing activities, results, and Return on Investment (ROI).
Conducting strategic marketing analysis that will help guide marketing messages.
Overseeing social media planning and execution as per the Marketing Strategy.
Consistently identifying new or expanded revenue opportunities and strategizing the implementation of plans.
Conception, development and implementation of marketing plans and strategies, product concepts and promotional programmes to drive interest and sales.
Working to continuously ensure the company marketing goals are communicated across the entire organisation and improving the company’s marketing outreach efforts.
Ensuring that all current marketing and copyright regulations comply with accepted professional standards, policies, procedures, and legislation.
Promoting and embedding strong and inspirational leadership to the entire team by demonstrating the company’s values and championing the leadership behaviour framework.
Efficiently managing annual marketing budgets.
Routinely sharing strategies, progress, results, learnings, and relevant industry trends, with the broader team
Implementation of the UBA Foundation Strategy at UBA Kenya working closely with the UBA Foundation Team at Group Level.
Sourcing and Management of Strategic Partnerships and Sponsorships to create visibility and increase demand for UBA Kenya Bank Limited Products and Services
Driving internal engagement and Internal communication across all departments under UBA Kenya Bank teams
Constant collaboration and engagement with the UBA Group Brand and Marketing Teams to implement group wide campaigns and promotions in Kenya
Drive and enforce the positive brand image for UBA Kenya Bank Limited through Public Relations and Media engagement initiatives

Job Requirements

Bachelor’s degree in either Communications, Marketing or Public Relations is preferred. CIM Course completion will be an added advantage
At least 10 years' experience in Communications or Marketing related field with a least 5 years’ Management experience in the Financial Services Sector.
Demonstrated skill and comfort in proactively building and nurturing relationships with key stakeholders
Demonstrated experience and leadership in managing comprehensive strategic communication, media relations, and marketing programs
Knowledge of global, regional, and local media landscape with successful track record in media management and public relations
Extensive experience in planning, writing, editing, and production of newsletters, press releases, annual reports, and other marketing/ communication materials
Articulate and persuasive communicator, written and oral
Ability to work in a multi-cultural setting independently and in teams in a fast paced environment
Strong interpersonal skills with ability to develop, grow and nurture strategic partnerships in line with the UBA Bank Strategy. more

Job Objective
Ensure quality customer service delivery through the provision of efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures/processes and regulatory guidelines; Provide overall leadership/direction at the branch level and continually enhance team performance to delight customers through excellent banking hall touch point experience and... manage operational risk issues that arise in daily activities at the branch level.
Roles & Responsibilities

Ensure effective/efficient implementation of bank wide-policies with respect to branch operations.
Supervise activities of operations of staff to ensure timely and efficient service delivery to customers
Ensure proper documentation for all transactions and authorize transactions within approval limits. Ensure ABH is run at EOD.
Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
Ensure that branch ATMs are functional at all times and faults timeously escalated and resolved.
Provide timely and accurate reports (institutional and regulatory) on Branch Operations prescribed formats and intervals.
Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets.
Perform other duties as assigned by the BCM/GH/DH-Ops.

Key Performance Indicators

Customer Satisfaction levels (by number of customer complaints and customer satisfaction surveys)
Process Cycle Time (TAT)
Number of penalties arising from infraction of regulatory policies/reporting.
Morale and Loyalty levels displayed by all staff
Staff turnover rate
Audit and Inspection Report ratings of branches.
Operational loss level
Adherence to Cash on Premises limits
Number of policy breaches/regulatory infractions.
Number/Value of Branch Frauds

Job Requirements

First degree in any field from a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Excellent banking knowledge with a minimum of Five (5) years relevant experience.
Proficiency in Microsoft Office Suite.

Key Competency Requirements

Good Knowledge and understanding of banking operations
Good Products Knowledge
Good understanding of Customer Services
Good understanding of the operational, credit and regulatory risks facing the business
Organization /Coordination skills
Good interpersonal and communication Skills (oral and written)
Strong Personality / Firm & Assertive
Capacity to manage and absorb pressure
Entrepreneurship/Taking Ownership
Supervisory skills more

Roles & Responsibilities
Business & Strategy Development

Develop and lead the implementation of the MSME Segment strategy in line with the overall Retail Banking Strategy.
Ensure achievement of profitability targets through revenue maximization and prudent cost management.
Implement Country-wide go-to-market strategy for new initiatives, working with all relevant departments/ stakeholders to... drive execution.

Product Portfolio Management

Drive sustainable growth and acquisition of new customers for MSME Banking through development and maintenance of quality products, propositions and solutions pertinent to the segment
Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the MSME Segment.
Drive customer-led propositions for the MSME Banking business by developing a pipeline of value adding customer solutions to include customer experience, products, and service offers.
Manage an effective SME customer’s loyalty program for networking and deepening of UBA SME market penetration.
Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank.
Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.

Segment & Product Ownership

Coordinates the development and deployment of value propositions, product offerings, target segment strategy and business plan for the MSME Segment
Maintaining the quality of the SME portfolio within the stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
Has oversight and country ownership on end-to-end processes to ensure execution of on-boarding for clients and fulfillment of products through engagement with relevant stakeholders involved in executing the standard process to ensure delivery of a seamless customer value proposition.
Responsible for Portfolio health on relevant products - track portfolio performance (through lead indicators) and taking necessary actions to ensure product integrity is maintained.
Develops and monitors specific sales & marketing campaigns together with relevant stakeholders to leverage market opportunities that generate new sales/volumes and increase market share.
Accountable for all segment/product metrics as applicable within the Bank’s policy where applicable (e.g. risk limits, delinquency, compliance requirements, etc.)
Monitors sales impact & profitability of marketing expenditures – both on BAU and special campaigns.
Optimize fees and charges to create value for clients in line with Treat-Clients-Fairly’ principles.

KPIs

Achieve the approved SME Banking PBT target for the Bank
Achieve the approved SME Banking account volumes for the Bank
Achieve the SME Banking deposit target for the Bank
Achieve the SME Banking NPL target for the Bank

Job Requirements

First degree in any field from a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Minimum experience –10 years’ cognate experience with at least 5 years in a supervisory capacity
Have banking operations, trade finance and correspondent bank experience
Proficiency in Microsoft Office Suite.

Key Competency Requirements

Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy
Good understanding of financial services sector.
Selling and marketing skills.
Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
Strong networking skills, for both internal and external networks.
Relationship Management skills with excellent communication and interpersonal skills. more

Job Objective
Build and maintain relationships with new and existing customers with the aim of selling the Bank’s products to the corporate companies.
Roles & Responsibilities

Perform Political, economic, social and technological analysis to identify emerging opportunities and risks.
Develop business prospects across targets markets i.e. institutional and corporate sales including financial... institutions.
Develop and upgrade marketable products geared toward enhancing competiveness and market dominance.
Initiate business proposals and aggressive sales pitching for business solicitation from existing and prospective customers
Identify, prioritize and manage corporate relationships Prospect banking relationships from targeted financial institutions across Africa.
Participate in assessing risk asset of strategic partner banks originating from African countries where we have a presence.
Continuously look for ways of generating additional income for the bank by forging profitable alliances.
Increase the clientele base of the business by marketing the banks products and services
Responsible for review of customers’ financials and making recommendations for credit to be granted under various facilities for customer’s satisfaction
Liaise with clients banking / cash managers to ensure smooth operation of clients’ accounts on daily, weekly, monthly and yearly basis
Calling on customers and prospects in line with call programme and documenting this in call memos
Supervises the activities of the team members in line with the demands of the job position
Ensure Customer satisfaction always, and bring in repeated business by resolving outstanding issues.
Provide the bank with information on new contacts and new marketing opportunities
Client relationships management, developing account plans, and delivering proposals

Key Performance Indicators

Achievement of the sales target of the team
Competitive performance in comparison with operators in our industry
Number of new alliances formed
Quality of bank line appraised
Volume of risk asset generated

Job Requirements

First degree in any field from a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Excellent banking knowledge with a minimum of Five (5) years in Relationship Management/Marketing Experience and also Credit Experience with a leading industry player.
Have banking operations, trade finance and correspondent bank experience
Proficiency in Microsoft Office Suite.
Key Competency Requirements
Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy
Good understanding of financial services sector.
Selling and marketing skills.
Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
Strong networking skills, for both internal and external networks.
Relationship Management skills with excellent communication and interpersonal skills. more