Roles & Responsibilities

Business Growth


Entrench growth by market dominance and market share multiplication
Ensure that the overall budget of the Business Office is met and surpassed
Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
Network with all potential clients in all relevant categories of own locality


Profitability Management


Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
Driving through the business segments within the branch to ensure maximization of coverage in own locality
Develop and manage strategies to increase the share of wallet of all types of customers within own locality


Branch Operations & Leadership


Own responsibility for the Business Office – Market Facing & Customer Service functions
Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
Responsible for brand and ambience management within the branch
Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
Direct and coach the branch team while instituting and driving a learning culture within the branch


KPIs:


Achieve the approved PBT for the branch


Job Requirements


First degree in any field from a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Excellent banking knowledge with Five (5) years of primary banking experience in sales or operations and at least 2 years secondary banking experience in retail/commercial banking or branch operations. with a leading industry player.
Proficiency in Microsoft Office Suite.


Key Competency Requirements

Knowledge


Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy
Ability to evaluate needs of customers and determine what products or service would best serve those needs.


Skills/Competencies


Selling and marketing skills.
Must be self-solution driven, proactive and have acceptable
knowledge of the business environment.
Dynamic, analytical and a selfdriven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
Strong networking skills, for both internal and external networks.
Relationship Management skills with excellent communication and interpersonal skills.