Mission/ Core purpose of the Job
The Roaming Operations Manager will form part of a highly skilled technical team who are responsible of planning, design, implementation, operations and maintenance of Bayobab’s roaming hub infrastructure composed of central GSM and Open Connectivity compliant platform, to facilitate International Roaming between Mobile Network Operators and elected Roaming Partners to run GSM roaming, wholesale roaming, roaming added-value services, IoT, and M2M roaming services.
RESPONSIBILITIES
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Roaming Operations Manager will be accountable to achieve the following core KPA’s:
 

Develop & maintain the Roaming Hub Strategy with a 3–5 years technology roadmap
Business & Stakeholder request fulfilment with automated flows for fast provisioning and quick trigger of revenue.
Proactivity in picking up issues, recommending improvements and performing necessary optimisations to improve on customer experience and avoid churns.
Provide higher technical support to Global NOC and OPCO operations teams for roaming related issues.
Oversee and facilitate Incident, change, maintenance, problem management within the roaming hub.
Regular weekly, monthly, and addoc reporting on all assigned areas
Vendors: Ensure management and accountability of outsourced processes and engagement with vendors
SLA & OLA management and ensure alignment with contractual obligations.

Responsibilities:
The Roaming Operations Manager’s responsibilities in this position are to:

iCAMPAIGN management (VPMN & campaign management)
GTP management (IMSI mapping, CoS Management, Gateway configurations, session management, global system parameter tuning)
VPMN management (Feature activations, VLR addition/modification, GT mapping, hostname management.)
Steering Management (CoS management, Location detail configuration/updates, VPMN steering configuration, release code modifications & prioritisation, node management, subscriber/device management)
Border Gateway (Location detail configuration/updates, VLR addition/deletion/modification.)
Platform management (disk space management, database management, software management)
Security Management (vulnerability management)
People and performance management.

QUALIFICATIONS
Education:

Bachelor’s degree in Engineering, IT, and/or Telecommunications
Formal leadership certification training (preferred)
English: verbal and written proficiency
French: Advantage

Experience:

8 years’ experience in managing endtoend roaming testing
Minimum of 5 years’ experience leading roaming testing teams 
Experience with Quality of Services (QoS) and commercial launch processes
Experience with SS7 and GPRS tracing, as well as GRX & IPX providers
Experience with the technical troubleshooting of International Roaming; in a hub advantageous
Experience with IR.21 creation, updates, distribution, and management in GSMA’s RAEX 
5 + years’ experience in the leadership and development of teams
Experienced in creating and conducting presentations in English.
Experienced presenting to senior management and OpCo leadership.