KEY RESPONSIBILITIES

Drive growth and performance of the bank’s digital lending products through customer acquisition, driving usage and collections.
Define and articulate the assigned products portfolio strategy articulating market requirements, consumer trends and opportunities for growth.
Coordinate the implementation of activities across assigned products portfolio in partnership with marketing and customer experience to drive customer engagement to grow Net Promoter Score & reduce Customer Effort Score as per set KPIs.
Drive daily usage of the assigned product portfolio performance in partnership with Strategy, Credit and Lending Risk teams to ensure customer growth, utilization, limits management, reduction in attrition & churn and effective recovery of customers with customer value management teams.
Liaise with vendors & technology teams to ensure correct definition, documentation, and implementation of product requirements for new products and customizations of existing products to meet specific customer needs.
Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departments. 
Provide technical & thought leadership throughout various stages of solution/ product development lifecycle – planning, design, specification, implementation, and launch.
Assesses market competition by comparing the bank’s products to competitors' products within the financial services industry.
Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.

The successful candidate should have the following:

A Bachelor’s degree from a recognized university.
At least five years in managerial experience in leading digital product management and managing teams, including specific experience in the following areas:

Delivery of digital consumer  products in a high growth environment
Building relationships, networks 
Project Management/Relationship Management.
Mobile Money or Payments or Lending Platform Support.
Credit analysis & lending
Experience in sales of financial services and products will be an added advantage