RESPONSIBILITIES

Mission/ Core purpose of the Job

Global Planning, Reporting & Analytics is a sub-function within the Global Organization Strategy and Performance function at MTN Group HR. As part of the Planning, Reporting & Analytics sub-function, the Consultant is responsible to support Global HR Strategy formulation, execute the Global People Analytics agenda, support Group HR planning and budgeting deliverables, develop Global HR Reports and to operationally manage the Global HR system and data.
The Consultant, Global HR Planning, Reporting and Analytics reports to the SM: Global HR Planning, Reporting & Analytics
The position will interface with the Group ExCo, Opco HR Leadership, Manco Service Operations, Engagement and Internal Communications and the Global HR Expertise Vertical Leaders (Global Rewards, Global Leadership and Learning Innovation and Global Employee Experience

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
 Key Deliverables

The Consultant: Global HR Planning, Reporting and Analytics will be accountable to achieve the following objectives:
Strategy Development and Implementation

Assist in the creation of the sub-functional strategy in line with the overarching business goals
Provide input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps

Governance 

Strategic Meetings

Provide input into strategic meetings when required
Provide input to enterprise wide transformation initiatives when required
Provide input to and ensure adequate risk mitigation and controls
Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Functional Tactical

Provide input into all projects initiated (internal or global)
Provide input in establishing project objectives, targets and budgets for the HR Planning, Reporting and Analytics sub-function 
Identify and document key risks, issues and dependencies and set mitigation actions
Ensure adherence to budgets
Manage strategic/ service delivery partnerships
Prepare documentation required for sign-off / decision making regarding tactical changes

Performance

Ensure execution in alignment with the functional strategy
Provide input into the SLA approval and exception performance review

Reporting

Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organization
Report on an ad hoc basis on specific projects, as required

Budgets

Assist in managing sub-functional budgets in line with business objectives
Assist in managing project initiative budgets in line with business objectives

Operational Delivery

Support Delivery Management 

Ensure service delivery excellence for Global HR strategy, planning, budgeting, reporting, analytics and data management services by providing insights and serving as a trusted advisor to the Group HR functions and Opcos
Drive opportunities for continuous improvements in frameworks, methodologies and tools based on trends, feedback from business and leading practices
Proactively develop subject matter expertise in functional area to facilitate knowledge sharing across Opcos
Perform periodic reviews to ensure solutions are in line with the standardized practices, business strategies and leading industry practices
Ensure compliance of Group and Opcos to Global HR budgeting, reporting, analytics and data policies, guidelines and mandates
Provide training and consulting support to ensure effective adoption and use of global tools, methods and practices across Opcos
Assist in implementation of Global HR reporting, analytics and data management related special projects 
Liaise with external suppliers and consultants for outsourcing service provision and contract management
Support and facilitate organizational growth through internal networking, supporting new business proposals and presentations

HR Planning and Budgeting

Manage and continually improve the Global HR budget drivers, templates and assumptions. Ensure alignment with the Group Finance mandates and guidelines for budgeting
Ensure consistent deployment and monitoring of compliance to standardised global HR budget drivers, templates and assumptions in the Opcos 
Assist in the consolidation of inputs and preparation of the annual business plan and budgets for Group HR 
Timely and accurate preparation of various periodic Group HR rolling budgets, forecasts, spends and variation analysis reports for Executive reviews, as per the submission schedules communicated by Group Finance
Perform extensive and in-depth analysis on HR costs (against budgets) across the various dimensions including functions/sub functions, cost centres and categories, spend types, duration
Assess the impact of current spends to forecast and predict impact on approved budgets. Recommend timely re-baselining/re-allocation of budgets, as required
Assist in developing standardised practices and principles for Group HR Cost Centre Management, in conjunction with Group Finance mandates
Assist in development of periodic Management/Executive MIS/Reports as part of periodic performance reporting 

Strategy, Research and Analytics 

Support the Senior Manager in formulating and managing the Global HR Strategy by:
Liaising with multiple sources/stakeholders, gathering and validating relevant data, information, trends and analysis to support strategy formulation and monitoring 
Preparing Global HR strategy reports, presentations, proposals and updates
Ensure alignment and linkages of Strategy with budgets and plans
Implement research strategy and methodology to enable people metrics, reporting as well as advanced and predictive analytics 
Develop global people analytics strategy, methodology and frameworks and cascade to Opcos and Group HR for adoption
Define standardised global HR metrics, analytics, reporting and other HR functional performance indicators for MTN 
Collect global HR data, research business issues and markets and report findings based on business relevant hypotheses
Utilize technology and analytical tools to develop enterprise-wide people and other cross-functional data as needed
Correlate cross-functional data points to generate trends and insights for the organization and communicate results to relevant stakeholders for driving course correction and continuous improvement
Liaise with Manco Business Talent Partners and Regional Talent Partners to generate specific Business Unit or Region related insights and analytics
Application of data science techniques, complex qualitative/quantitative analyses, statistical and predictive modelling to deliver key HR trends, insights and conclusions  
Proactively communicate and share reports with various stakeholders through formal presentations on a periodic basis
Timely and accurate development of Executive/Management dashboards and artefacts on periodic basis
Responsible for managing global HR analytics queries and requests received from Global Expertise Verticals, Manco Business and Regional Partners and Opco Leadership, on a timely and accurate basis
Collaborate with subject matter experts across the Group HR functional areas to improve overall strategic and operational performance 
Strategic Surveys and Benchmarks 
Facilitate and encourage effective use of the survey philosophy and framework within MTN group
Update standard benchmark data from external sources and periodically maintain the applicable databases
Implement MTN survey policy across the MTN Group, including the oversight on all compliance issues
Support with the design and development of global internal survey tools, templates, interpretation guidelines and parameters 
Responsible for the selection of and participation in appropriate external HR surveys applicable to the MTN Group 
Support localized benchmarking studies/ surveys at Opcos by providing subject matter expertise
Communicate to the respective HR functions across the service delivery model with the principles of the survey framework, including: 
Template design, Sample and population, Interpretation parameters  
Survey methodology and questionnaire design
Comparison with international standard groups 
Timing and scheduling
Provision of reporting standards, templates and guidelines
Consultation on detailed interpretation
Ensure historical data relating to Group surveys are maintained and periodically perform back up measures and access rights reviews 
Responsible to generate and continuously improve Executive Insight Reports/Dashboards relating to the global benchmark studies and surveys, in context to MTN’s environment

Global HR Reporting and Data Management

Design, package and circulate the Global HR Reporting toolkit to enable the consistent and easy adoption of practices at the Regions and Opcos
Prepare and continuously improve the comprehensive Global HR Reporting Service Catalogue 
Ensure timely preparation, validation and circulation of standard Global HR performance reports which are customized for stakeholder use
Develop and consolidate HR performance reports tracked by the Group CEO, ExCo
Identify opportunities and coordinate with vendors to build basic self-service business intelligence reports and dashboards. Enable personalization of reports to suit stakeholder needs
Receive and action requests for standard or ad-hoc HR reports. Ensure accuracy, completeness and adherence to SLAs
Institute appropriate processes and controls to manage, update and maintain Group HCM system, functionality, data structures and master data
Evaluate and continuously improve Global HR data management policy and processes 
Develop and communicate global HR data structures, standards, nomenclature, rules including data quality standards and principles across HR in the Group and Opcos
Implement controls and periodically monitor HR data with a view to Maintain the Group HCM system as the single source of truth for Group wide HR data
Coordinate with and provide inputs to the Manco Business Talent Partners, Regional Talent Partners and Opco teams respectively to ensure quality assurance of key human resources data sets, reports, and metrics
Coordinate with Master Data and Technology teams at MTN to build the required system functionality to collect, analyse and present data
Monitor BI databases to ensure optimal usage and performance at all times
Responsible for supporting integration of HR data with other applicable data sources within the Group
Assist in development of periodic Management/Executive MIS/Reports relating to Group employee spends, key risks/challenges and proposed operational/capex spends for upgrades/maintenance
Ways of Working and Collaboration 
Use a collaborative and solution-oriented approach within the HR Planning, Reporting and Analytics Sub-function as well as with all the Global Expertise Verticals in Group HR 
Periodic engagement with the Opco HR community to ensure consistency and sharing of insights and best practices across Opcos through governance mechanisms 
Coordinate and work closely with the Group IT and IS teams to ensure compliance and conformance to data and technology policies, as applicable 
Managerial / Supervisory Responsibilities
Coaching and mentoring of junior team members to ensure staff motivation is high
Ensure skill transfer for staff development, motivation and business continuity 

QUALIFICATIONS

Education:

Minimum of 3-year tertiary degree/diploma (Ideally Chartered Accountant or Financial Qualification. Other: Mathematic/statistics/Commerce/Sciences and/or Equivalent)
Relevant certification / accreditation / membership with professional bodies such as HR Analytics Professional and Oracle Certifications (BIEE), etc. (advantageous)

Experience:

Minimum of 5 years’ experience in working in telecommunication environment with specific focus on budgeting/reporting/data management/advanced People Analytics/ Data sciences/Business Intelligence
Experience in ERP (Oracle Cloud preferred)
Project management experience
Worked across diverse cultures and geographies
Experience working in a medium to large organization 

Competencies:

Functional Knowledge: 

HR Strategy and interpretation
People Data analytics and modelling
Workforce insight generation 
Business Intelligence
Executive Dashboards
HR technology management
HR Metrics and Measurement Practices
Benchmark and Survey Methods
Budgeting and Planning
Financial/Numeracy
Financial Management
Basic Accounting
Data Management/Sciences
Global Working and Collaboration
Organisational considerations

Skills

Advanced MS Excel 
SQL – advantageous to MS SQL / Oracle Databases with data processing (SSIS / ODI)
Financial background – advantageous
Business acumen
Data interpretation
Operational and analytical research 
Reporting and Presentations 
Dealing with ambiguity and complexity 
Decision making processes
Empowering others
Project Management
Risk Management
People and Stakeholder management
Communication
Judgement 
Conflict Management

Behavioural Qualities:

Accountable
Adaptable
Agile
Communication
Culturally aware
Gets work done
Innovative
Inquisitive