A well-established Company requires an experienced, well-presented, friendly, fully bilingual, reliable and hardworking individual who can handle pressure.
Responsibilities / Key Performance Areas:

 Handling of all inbound sales queries and orders
 Assisting customers face to face, telephonically and via email and Whatsapp
 Verifying orders, including customers' personal information and payment details
 Data capturing onto internal computer system
 Quotes to existing and potential clients
 Informing clients of stock availability, stock alternatives and lead times
 Accurate invoicing to clients
 Analyse sales reports with continuous feedback to department Manager
 Expediting orders through internal liaison
 Time management and delivering timeous responses to customer’s requests are crucial
 Maintaining and updating sales and customer records
 Supporting the sales department with other administrative tasks, as required.

Requirements:

This position requires someone to look after our client base, answer calls and process orders timeously.

 Matric/Grade 12 certificate
 2 – 3 years’ experience in a similar role
 Extensive computer literacy skills such as Excel, Outlook, Omni (advantageous)
 Must be able to work as part of a team
 Excellent written and verbal communication skills, in both Afrikaans and English
 Must be organised, great attention to detail and have a pro-active attitude
 Good telephone and email etiquette
 Ability to understand the FMCG trade
 Reliable transport to and from work
 Candidate to reside close to the Head Office or surrounding areas