Key Duties and Responsibilities:   :

To grow market share for the diaspora segment by building an effective sales plan for an increased customer base, assets, liabilities, earnings and usage of diaspora bank products and services.
To ensure the customer relationships are well maintained for the designated portfolio as a retention strategy and increased wallet share.
Plan, manage and execute campaigns in international markets with high customer potential.
Develop and execute appropriate plans to retain and grow the bank’s strategic partnerships within the diaspora market.
Analyze market intelligence across competitors, global markets and champion development of innovative products for the diaspora clientele.
Drive quality service delivery to Diaspora customers through the agreed bank service level agreements.
Create product awareness through training programs, support to the bank staff and sales team with an aim of increasing product uptake.
Maintain a quality diaspora portfolio within the acceptable credit risk exposure.
Onboard additional digital International Money Transfers to ease diaspora customer journey
Prepare and maintain appropriate management and regulatory report.