Analysis and resolution of Finacle-related issues which have been escalated from the bank L1 support team during operations and maintain proper documentation/logs for resolution provided.
Coordinate with L3 support and product vendor in case of product bug/enhancement requirements and follow up with the vendor for early resolution and solution. Provide alternate solutions while pending the final resolution to help the bank continue with the business functions.
Connect24 and Finacle Integrator Support.
Oracle Database Backups and restoration.
Understand the Bank Policy and related product setup in Finacle in liaison with the bank core team to help the bank in product setup.
Owning all core Banking calls assigned in the service plus system to carry out problem investigation and analysis, follow-up with the respective teams/Infosys and update the status with issue resolution and follow-up for closure.
Knowledge transfer to end users, through organized on-job and off-job training.
Document all Customization-Modifications done to the Core Banking system for continuity;
Customization-Modification of existing Customizations, review of new customization requests, design, development and deployment of the same in production upon business confirmation.
Schedule, plan and supervise the installation and testing of new products, upgrades, patches or improvements to the Finacle product suite.
Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
Maintains Core Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendors.
Ensures that Core Banking system and other Banking applications are following the established IT policies, procedures and standards.