Role Overview



We are seeking a highly skilled Technical ICT Delivery Service Manager to lead advisory, delivery, and support services for our clients across voice and data infrastructure, cloud, and service management solutions. This role combines technical leadership, client advisory, and project oversight to ensure high-quality delivery, innovation, and long-term client value.



Key Responsibilities

Advisory & Consulting


Provide advisory services on voice and data infrastructure, cloud, and service management solutions, using insights to recommend future improvements.
Act as a technical advisor during client engagements, designing infrastructure solutions and delivery models.
Prepare and deliver technical proposals, presentations, and responses to RFPs.


Project Leadership


Lead technical teams in implementing data and voice infrastructure projects.
Oversee technical infrastructure service delivery, ensuring compliance with budgets, quality standards, and client expectations.
Participate in presales activities and assist in preparing bills of materials and designs.


Operations & Maintenance


Oversee maintenance and monitoring of company network, security, and computer systems.
Manage storage, servers, virtual environments, and network devices to meet organizational needs.
Maintain network performance through monitoring, analysis, troubleshooting, and vendor escalation.
Coordinate with vendors, suppliers, distributors, and contract consultants to maintain a productive environment.


Knowledge & Capability Development


Contribute to a knowledge-sharing culture by documenting and sharing project experiences and solutions.
Attend professional development training and acquire relevant certifications.
Maintain partnership requirements with key network vendors (e.g., Cisco) by achieving required certifications.


Requirements

Personal Attributes


Strong knowledge of the ICT market in Kenya and the region.
Excellent technical proposal and report writing skills.
Strong sales management and negotiation abilities.
Good business acumen.
Proven technical project management skills.


Qualifications & Experience


Bachelor’s degree in IT, Computer Science, or related field.
Minimum of 3 years’ experience in the ICT sector.
Professional certification in Cisco Networking (CCNA or higher).