Job Description


Our client, a well-established distributor and retailer of consumer electronics and home appliances with a strong regional presence, is looking for a Fulfillment Officer to join their warehouse team in Ruiru.
This role is critical in ensuring the accurate, efficient, and timely fulfillment of customer orders across both retail and e-commerce channels. The ideal candidate will bring strong operational leadership, a hands-on approach to process improvement, and the ability to lead high-performing warehouse teams.


Key Responsibilities

Outbound Operations Management


Oversee daily outbound processes: order waving, picking, staging, loading, and dispatch.
Ensure daily targets are met in line with SLAs and customer expectations.


 Order Waving & Picking


Plan order processing based on delivery schedules and resource availability.
Generate work orders and supervise picking activities, resolving stock or system discrepancies.
Monitor and analyze picking data for continuous improvement.


Staging & Dispatch Preparation


Organize staging areas and verify order accuracy before loading.
Maintain logical order flow and space utilization.


Loading & Dispatch Execution


Supervise safe, accurate loading of goods.
Confirm dispatch readiness through documentation and manifest checks.
Ensure timely departure and handle dispatch-related queries.


Team Supervision & Development


Lead outbound supervisors, pickers, and loaders.
Allocate tasks, monitor performance, and provide coaching and feedback.


Performance & Process Optimization


Track KPIs such as OTIF, order accuracy, and dispatch timelines.
Recommend improvements to boost fulfillment efficiency.


Health, Safety & Compliance



Enforce warehouse safety standards and adherence to internal policies.



Requirements

Qualifications & Experience


Bachelor’s degree in Supply Chain, Logistics, or related field preferred.
At least 5 years experience in warehouse order fulfillment operations.
Strong working knowledge of WMS systems.
Excellent organizational, problem-solving, and leadership skills.
Ability to work in a fast-paced, deadline-driven environment.
Strong interpersonal and communication skills.