Summary
The position holder will develop and maintain the front and backend of the platform(s). S/he will manage and oversee the operational and technical functionalities of the platform(s) and provide technical support to customers and address any issues related to the platform(s) functionalities.
Responsibilities

Oversee the day-to-day operation of the platform(s)
Ensure platform stability, security, and scalability through regular monitoring and maintenance
Collaborate with the development team to identify and implement improvements to the platform(s)
Work closely with the customer success team to troubleshoot and resolve any platform-related issues for our customers
Plan, implement, manage, monitor and upgrade the platform where necessary.
Review and approve user registrations, payments and user features on the platform
Update platform layout, using CSS and JavaScript regularly.
Conduct content audits to eliminate irrelevant, redundant and/or duplicate information.
Create appropriate website content aligned to the platform’s strategy.
Ensure website quality and efficiency by conducting regular test plans
Collaborate with all staff and management to ensure that the platform aligns with brand strategy and meets the global standards.
Work alongside Digital Content Coordinator to create strategies to grow subscriber base and web traffic metrics.
Ensure full compliance on the platform with all laws and regulations especially data protection laws.
Keep up-to-date with industry best practice and monitor competitor platforms.
Any other related tasks as assigned by Manager

Educational Requirements

Bachelor's degree in computer science or a related any field of study
Certification in any product/project management methodology

Knowledge, Skills & Experience

Minimum of 8 years relevant experience in product/platform management, with a focus on Human Resource management software or related softwares
Ability to use  Wordpress, CSS, Javascript and PHP
Strong understanding of platform architecture and infrastructure
Experience with cloud-based platforms and technologies
Strong problem-solving, analytical and business analysis skills
Experience with Scurm, ITIL and/or DevOps methodologies