A healthcare logistics company who leverages smart technology to provide quality, affordable emergency care services. We make emergency medical services accessible, timely, and efficient while also offering emergency readiness training, first aid box supplies, onsite medical and paramedical services, and medical procurement.

Role Overview

The Client and Partner Manager will lead client and partner engagement, from sourcing and onboarding to retention and relationship management. This individual will play a critical role in expanding the company client base, strengthening partnerships, and ensuring excellent delivery service to external stakeholders.

Reporting Line: This role reports directly to the Chief Operating Officer. 

Key Responsibilities


Develop and implement strategy for client and partner sourcing, engagement, and retention.
Identify, pitch, negotiate, and close partnerships that align with strategic objectives.
Manage and track the client/partner pipeline, ensuring proactive relationship- building and growth.
Oversee the entire client/partner lifecycle, from request to service delivery, ensuring a seamless and positive experience.
Ensure timely response to client requests, manage escalations, and resolve conflicts in a professional manner.
Collect and analyze client and customer feedback, translating insights into actionable improvements.
Collaborate closely with internal teams (paramedics, sales/operations, communications, etc.) to deliver client solutions and improve systems.
Use qualitative and quantitative data, CRM systems, and market research to identify opportunities, forecast sales, and set pricing strategies.
Representing the company at client meetings, industry events, and external forums, always upholding the organization’s professional image.
Ensure all client and partner management processes comply with healthcare regulations, data privacy standards, and company policies.
Prepare reports and presentations on pipeline, client satisfaction, and revenue performance for management.
Perform other duties as required.


Key Performance Indicators (KPIs)


Number and value of new partnerships secured per quarter.
Retention/renewal rate of existing clients and partners.
Revenue grow this attributed to managed accounts.
Client satisfaction scores and feedback trends.
Timeliness of responses to client requests and escalations.


Qualifications, Skills, and Experience


Minimum of 4+ years of experience in client relationship management, business development, or partnership management (preferably in healthcare, health-tech, or logistics sectors).
A degree in Business Management, Marketing, Economics, Health Management, or other relevant fields.
Strong business judgment with the ability to influence, negotiate, and sustain long-term relationships.
Excellent communication, presentation, and interpersonal skills.
Proficiency in CRM tools, digital communication platforms, and reporting dashboards.
Demonstrated ability to work in a fast-paced, start-up or SME environment, with strong problem-solving skills.
Ability to manage multiple projects simultaneously and meet deadlines.
Willingness to travel as needed for client and partner engagements.


What We Offer


Opportunity to contribute to a fast-growing, tech-driven healthcare company.
Dynamic and collaborative work environment.
Career progression opportunities as the company expands.
Competitive compensation package.