We’re seeking friendly, tech-savvy, and detail-oriented Live Chat Support Agents to join our remote team. In this role, you’ll provide real-time support to customers via live chat, helping them with questions, troubleshooting issues, and delivering outstanding digital experiences.

You’ll be the first point of contact for customers using our website, app, and online services — ensuring each interaction ends with a satisfied, confident user.

Key Responsibilities:
Engage with customers via live chat and email in a professional and empathetic manner.
Identify and resolve product or service issues efficiently and accurately.
Provide guidance on how to use online tools, platforms, or account features.
Escalate complex cases to senior support or technical teams when necessary.
Maintain detailed, accurate records of interactions in the CRM/ticketing system.
Meet or exceed targets for response time, first-contact resolution, and customer satisfaction (CSAT).
Collaborate with team members to continuously improve support quality and knowledge resources.

Day & Night Shift Options:

We offer flexible scheduling for both day and night shifts to fit your lifestyle:
Day Shifts: 7:00 a.m. – 3:00 p.m. / 9:00 a.m. – 5:00 p.m. (local time)
Night Shifts: 4:00 p.m. – 12:00 a.m. / 10:00 p.m. – 6:00 a.m. (local time)
Weekend availability may be required on a rotating basis.

Qualifications


Education:
High school diploma or equivalent required.


Experience:
1–3 years of customer service experience (preferably in live chat or digital support).
Background in e-commerce, fintech, SaaS, or telecom is highly desirable.

Skills:
Excellent written communication and multitasking skills.
Strong problem-solving abilities and attention to detail.
Proficient typing speed (40+ WPM recommended).
Familiarity with CRM/ticketing systems (e.g., Zendesk, Intercom, Freshdesk, Salesforce).
Reliable internet connection and ability to work independently in a remote setting.

What We Offer:
Competitive hourly pay: $17–$26/hr (based on experience & shift).
Paid training and onboarding.
Flexible scheduling (day/night shifts, PT/FT).
Opportunities for growth into QA, team lead, or digital specialist roles.
Work-from-home equipment stipend (where applicable).
Supportive and inclusive remote work culture.