The Job holder will promote superior customer engagement and champion digital customer service excellence. This will be achieved by engaging with the online audience on social media channels, by promoting the brand image in an online space and also by also providing support to current and prospective players.

Daily posting and monitoring of content across all the relevant social platforms.
Assisting the marketing team in brainstorming of new social media initiatives based on community insights.
Liaise with  other  departments  (customer  relations,  sales  )  to  manage
reputation, address the customer care aspect and coordinate actions.
Flag and escalate any issues that might occur in an online/social media space.
Coordinate emergency public responses to limit damage to the organisation’s
public image when extraordinary incidents occur.
Daily management of social media communications with supporters and interested parties, building relationships with the online public and social media communities.
Daily monitoring and monthly reporting of social media activity.
Updating and/or  contributing  to the  FAQ  document  based  on  current
issues/questions experienced and asked by the online community.
Contribute to the development and delivery of social media strategies.
Contribute towards the growth of social media networks and audiences.
Continuously improve  by  capturing  and  analyzing  the  appropriate  social
data/metrics, insights and best practices, and then acting on the information.
Identify brand-appropriate tactical opportunities and suggesting engagement
and/or creative executions.