Job Description

The role holder will provide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels

Qualifications


Type of qualification: First Degree
Field of study: Information Technology, Computer Science, Electrical Engineering


Other qualifications 


Working knowledge of the bank's Core systems.
Must have working knowledge of systems management, development and implementation methods and applications Support.


Experience Required

At least two years' experience in the following areas:


Systems Development
Digital Channels Support i.e. Card Switch, ATMs, Mobile and Online Banking
Database Administration e.g. Oracle, MS SQL, MySQL
Systems Analysis
Basic Linux command knowledge


Additional Information

Behavioural Competencies:


Articulating Information
Checking Details
Developing Expertise
Documenting Facts
Following Procedures


Technical Competencies:


IT Knowledge
IT Risk Management
IT Systems
Promote Good Governance, Risk & Control
Quality Assurance