The Account Officer – Retail Management is responsible for managing customer accounts, and sales reconciliations across multiple retail channels (in-store, online, and wholesale). The role ensures accuracy in record-keeping, supports sales operations, and provides financial insights that enhance profitability and customer satisfaction in an omnichannel retail setup.

Key Responsibilities:

Retail Operations Support


Coordinate with retail and e-commerce teams to ensure seamless sales posting and reconciliation.
Track revenue, returns, discounts, and payment discrepancies.
Monitor point-of-sale (POS) and online transaction systems for accuracy.
Assist in inventory valuation and stock audits.


 Customer Account Management


Manage customer billing, invoicing, and account statements.
Follow up on outstanding balances and ensure timely collections.
Resolve account-related queries from customers or internal teams.
Maintain accurate and up-to-date customer information in the system.


Key Skills & Competencies:


Analytical, detail-oriented, and data-driven mindset.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced, multi-channel retail environment.