Operations

The job holder will have responsibility to oversee and manage the hotel’s daily affairs in accordance with the hotel’s mission & vision statement, including maximization of financial performance, guest satisfaction and staff development with established quality standards.
Ensure SOP implementation in all departments and check the same during routine operational checks.
Utilizes interpersonal and communication skills to lead, influence, and make sound financial/business decision making.
Achieves the hotel’s profit, customer service and revenue goals by the operation of the hotel.
Ensure that monthly financial outlooks for rooms, food and beverages, administrative targets are met.
Coordinating, overseeing and managing all departments and service units as well as working closely with them on a daily basis to ensure the smooth running of the hotel and its operations.
Ensure that all decisions are made in the best interest of the hotel and management and any other responsibility as may be assigned by the management.
Oversee the operation of the hotel and ensure the hotel’s profit, customer service and revenue goals are met.
Any other assigned roles by the management.