We are looking to hire a Front Office Supervisor who will be responsible for ensuring efficient front desk operations and delivering exceptional guest service.
Job Summary
• This role involves supervising the front desk staff, managing guest check-in and check-out processes, and resolving guest concerns to ensure a positive and memorable experience.
Responsibilities:
• Supervise and coordinate the activities of the front desk team, including guest service agents and concierge staff. • Ensure smooth check-in and check-out procedures and assist with reservations. • Provide excellent guest service, including addressing inquiries, resolving concerns, and offering assistance. • Ensure that guest requests and special preferences are fulfilled to the best of your ability. • Create and manage staff schedules to ensure appropriate coverage. • Train, mentor, and provide guidance to front desk staff for professional growth. • Monitor and manage room reservations, including arrivals, departures, and room assignments. • Work closely with the reservations department to ensure accurate bookings. • Oversee cash and credit card transactions at the front desk, ensuring accuracy and compliance with hotel policies. • Prepare and balance daily revenue reports and account for any discrepancies. • Greet and check in arriving guests, providing information about hotel amenities, policies, and local attractions. • Expedite check-out procedures and settle guest accounts, ensuring accuracy in billing. • Implement and enforce safety and security measures, including key control, guest confidentiality, and emergency procedures. • Handle guest concerns and security incidents in a professional and efficient manner. • Maintain a clean, organized, and well-presented front desk area. • Ensure that all necessary supplies are readily available. • Foster clear communication with other hotel departments, such as housekeeping, maintenance, and reservations. • Participate in regular department meetings and provide relevant updates. • Prepare and present daily reports on occupancy, revenue, and guest feedback to management. • Contribute to departmental and management reports as needed.
Qualification Required & Experience
Requirements:
• First Degree or diploma in Hospitality and Communications (relevant education or certifications a plus). • Previous experience in a front office or guest service role, with at least [3 years] in a supervisory capacity. • Knowledge of hotel operations, reservation systems, and property management software. • Strong leadership and team management skills. • Excellent communication, problem-solving, and customer service skills. • Attention to detail and the ability to handle multiple tasks efficiently.
Applicant must live in these areas: Adenta, Madina or near Pantang
Location: Pantang, Greater Accra

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Applicant must live in these areas: Adenta, Madina or near Pantang.
Closing Date: 31 October, 2024