Job Description

Orders:

Orders are received from customer or rep via email
The order is captured on SAP. (creating order confirmation)
Order confirmation is sent to customer indicating stock availability, value if low for delivery, incorrect pricing, additional or special instructions or account status

New Potential Customers:

What product is the customer interested in.
How many boxes do they plan on buying
If rep not available send customer cash application form, order delivery, collection times and turn around time between payment reflections and delivery.
For cash paying customers, Quotes are sent to customers /rep and order lines are closed thereafter.

Existing Customers:

Inform customers about price changes/price increases.
Send pricelists to customers on behalf of Rep
Requesting change on customer pricing based on turnover
Assiting areas with no reps/ absent reps/ attending to customer issues when they arise if not seen by a rep.
Opening and Closing of back orders- calling customers to find out if they still want their back orders
Assist Rep by informing them about potential business

After Sales / Other Duties:

Sending invoices and delivery notes if customer has not received it.
Assist customers with queries. (short/over supplied, incorrect stock sent, damages etc)
Assisting customers timelessly and effortlessly.
Cold calling customers for orders.
Selling expired stock to customer to see if interested when placing their orders.
Calling customers to find out if they interested in buying expired stock.
Filling container orders if stock not available with other stock they might need.
Filing
Answering telephone, taking messages, re-directing calls
Assist customer with Invoices and credit notes
Assisting management with admin related queries
Handling customer queries via email or on the telephone.
Assisting other colleagues with issues and queries
Updating customer Edi portals
Assisting with customer master data
Updating of customer details on SAP
Act on point of contact between customers,rep,warehouse and logistics

Warehouse:

Assisting reps an customers with stock related queries
Expired stock dates to give to customers such as Diverse and Gondolier or any customer who requires it.
Stock on hand
ETA on fresh stock
Physically counting expired stock before selling to customer.
Assist with Stock count
Counting of pallets for export customers for their transport
Help warehouse when short staffed/ picking/packing/ creating picking lists/ assisting customers/ creating delivery notes and invoices.

Logistics:

Send customers POD
Request PODs from Courier company
Fill in clearing documents for export orders
Count amount of pallets for export transportation.
Contacting courier companies to find out eta on delivering order.
Assisting Logistics with queries.

Finance:

Open customer accounts once Finance give the go ahead
Create Ship to accounts for main accounts
Liaising with finance on blocked accounts and to release accounts
Sending customers credit notes

General Admin:

General commercial duties
Sales
Admin Clerk
PODS/Clearing Documents
Stock/Other functions
Resolving queries relating credit
Assisting finance with trade references