Key Responsibilities  

Measure  

This post has the following key responsibilities with related deliverables:                   


Provision of counselling, support and information to MSIK Clients and employees  
Accurate data entry on contact center tools to analyse communication with the clients  
Provide overall planning and coordination of services and activities undertaken at the call centre ensuring proper coverage.  
Monthly supervisory reports showing number of clients and staff reached out to. 
Detailed client information in the  system  
Monthly call centre activity and output reports  
Provision of counselling, support and information to MSIK Clients and employees  


Activities include:  


Counselling and providing relevant information to clients and who access MSIK through our call centre on reproductive health and related issues  
Making outbound calls to all clients from our database to find out about their experience.
Number of clients counselled every month  
Monthly client feedback and experience reports  
Route calls and emails to the appropriate resource  
Data entry to analyse communication with the clients Activities Include:  
Enter new customer information into the system and maintain the Call Centre database  
Detailed client information in the system.  


Skills and Experience

Qualifications:


Diploma in either Nursing, Clinical Medicine, Counselling, or Customer Care
Minimum of one year working experience.