About the Role

The Manager/Senior Manager, HR Operations leads the HR Operations Pillar within the People Team at F4E. This role is responsible for ensuring efficient delivery of HR shared services to the organisation and is an integral member of the People team leadership. This position holder will play a critical role in developing and implementing the Reward and Benefits strategy, managing the day-to-day operations of the pillar, overseeing contracting, payroll, compliance with labour laws, HR administration, records management and HRIS management.

Key Duties & Responsibilities

HR Team Leadership


Oversee the functions of the HR Operations pillar, providing guidance and mentorship to the team
Champion the growth and development of People team members, specifically the role holder’s direct reports
Responsible for setting objectives for the pillar, monitoring progress and ensuring timely achievement
Develop the Reward & Benefits Strategy with input from the People team leadership and other organisational stakeholders
With the guidance of the Chief People Officer (CPO), lead the implementation of the Reward & Benefits strategy
Contribute to the wider People team strategy, ensuring alignment with organisational goals


Payroll Management


Responsible for overseeing the management of all F4E payrolls, both internal and outsourced
Ensure all payrolls are processed in an accurate and timely manner
Verify all payroll inputs provided by the HR Operations team and third party outsourcing partners before submitting to the CPO for final approval
Put in place maker-checker systems aimed at enhancing payroll accuracy
Lead in troubleshooting payroll issues with third party outsourcing partners while ensuring payments are made in compliance with the contractual agreements
Approval of final dues and ensuring payment to affected staff members
Document payroll processes and ensure adherence to the same
Develop, communicate and implement payroll SOPs aimed at enhancing process efficiencies


Reward and Benefits Management


Periodically conduct salary benchmarking to inform the review of salary bands
Continuously scan organisational salaries across various job grades and salary bands with an equity lens and where necessary, recommend adjustments to ensure fairness
Collaboratively develop policies on reward and benefits
Continuously review F4E benefits alongside peer organisations to determine the strength of our EVP and develop proposals for new benefits
Standardise the application of benefits ensuring all employees receive the benefits they are entitled to and that F4E benefits offering is equitable
Maintain relationships with benefits service providers, periodically review their performance and negotiate cost effective improvements at the contract renewal stage


Compliance and Contracting


Ensure compliance with all employment laws and regulations
Oversee the preparation of all F4E employment contracts, ensuring correct data is captured and verified against employee documentation
Custodian of all employment contracts and employee records for F4E staff and consultants
Custodian of F4E outsourcing agreements and holding outsourcing partners to account on compliance pertaining to staff seconded to F4E
Oversee occupational Safety and Health (OSH) across all F4E locations and ensure compliance with labor laws.
Responsible for ensuring timely tracking of contract renewals with the aim of ensuring F4E employees are always within contract
Manage HR audits and mitigate risks related to employment practices


HR Administration & Records Management


Ensures all letters relating to internal employee movements and changes are accurately prepared and issued in a timely manner
Works together with the Talent Acquisition and HRBP pillars to uphold a positive employee experience from onboarding to separation; providing support on employee onboarding, preparation of final dues, acceptance of resignation letters, etc
Ensure timely tracking of employee probation periods and engaging the HRBPs on confirmation of employment of those in their respective teams
Ensure HR processes and procedures are documented and are efficient, compliant, and aligned with best practices
Ensures accurate records of all employees are maintained and controls access to the records in accordance with the applicable legislation including the Data Protection Act.


HRIS Management


Co-lead the selection process of a HRIS that is best suited for F4E
Co-lead the deployment and implementation of the HRIS, including running a pilot to ensure all potential issues are resolved ahead of full scale implementation
Responsible for sensitizing employees and ensuring 100% adoption of the HRIS for maintenance of employee data, leave management, etc


Global Mobility


Responsible for ensuring all F4E employees have the right to work in their respective locations, ensuring adherence with immigration laws and regulations
Ensures that work permits are processed and renewed in a timely manner and proper records of understudies are maintained
Custodian of the Employee relocation and transfer policy, ensuring it is regularly reviewed and updated to maintain relevance
Works together with the HRBP and Talent acquisition leads, to facilitate a smooth employee transfer and relocation experience


Qualifications


Bachelor’s degree in Human Resources Management from a reputable university
Over 10 years experience in HR with 7 in a management position
Holder of a valid IHRM practicing certificate
Experience working with a large workforce and partnering with staff outsourcing providers or unions
Experience managing complex and multi currency payrolls
Familiarity working with HR Information Systems
Ability to maintain confidentiality and handle sensitive information
Expert knowledge of local labour laws and regulations
Excellent ability to communicate both verbally and written
Strategic mindset, logical thinker with high attention to detail
Demonstrates a commitment to achieving goals in a collaborative manner