ROLE OVERVIEW


We are seeking a seasoned and strategic General Manager to oversee daily operations and long-term estate development. This role requires a hands-on, high-integrity leader with strong operational finesse, project management skills, and a proven track record in luxury hospitality. The GM will be responsible for curating outstanding guest experiences, managing multidisciplinary teams, ensuring operational efficiency, and spearheading property improvement initiatives.


KEY RESPONSIBILITIES

Property & Operations Oversight


Lead day-to-day operations across all departments: F&B, housekeeping, front office, maintenance, and guest services.
Maintain high standards of luxury, privacy, and guest satisfaction.
Implement preventive maintenance plans and ensure all facilities are functional, well-maintained, and guest-ready.
Ensure compliance with all hygiene, health, safety, and environmental policies.


Guest Experience Management


Personally hosts VIP and return guests, creating memorable, relationship-driven experiences.
Lead the team in anticipating guest needs and exceeding expectations through service personalization and discretion.
Manage arrival briefings, guest check-ins, and check-outs to ensure seamless experiences.
Oversee guest feedback collection and continuous service refinement.


Financial & Administrative Management


Prepare and manage budgets, ensuring cost controls and alignment with profitability targets.
Oversee procurement and accurate inventory control of consumables, beverages, maintenance supplies, and décor.
Ensure proper billing, expense reporting, and financial documentation.


Project & Estate Development


Oversee all ongoing and future development projects including upgrades, landscaping, structural improvements, and sustainability initiatives.
Coordinate with contractors, consultants, and designers to ensure timely and quality execution of estate works.
Provide strategic guidance on property growth, expansion, or new concepts.


Team Leadership & HR Oversight


Recruit, train, and mentor a high-performing hospitality team aligned to standards.
Ensure departmental accountability, uniform standards, grooming, and code of conduct are consistently enforced.
Lead internal trainings and encourage cross-functional collaboration.


Brand, Sales & Stakeholder Engagement


Work with owners and marketing consultants to uphold and evolve the brand.
Support in positioning the estate as a premier getaway for luxury travelers, private bookings, and small events.
Engage with local tourism partners, vendors, and luxury travel agents.


Requirements

QUALIFICATIONS


Degree or Postgraduate Diploma in Hospitality, Business Administration, or Estate Management.
10+ years in hospitality, with at least 5 years in a General  Manager or multi-property role in a luxury setting.
Proficiency in hotel/estate systems and project coordination tools.
Fluent in English; other languages are an added advantage.


IDEAL CANDIDATE PROFILE


Senior leadership experience in managing boutique hotels, high-end lodges, or private luxury properties.
Operationally hands-on, with deep understanding of hospitality SOPs and a refined service ethos.
Financially savvy, with strong experience in budgeting, procurement, and cost control.
A warm, present host and team mentor; excellent at managing people across departments and cultures.
Strategic thinker with a track record of leading property improvement or expansion projects.
Knowledge of eco-conscious practices and sustainable hospitality operations is a plus.