Duties and Responsibilities


Maintaining calls register;
Answering and directing telephone calls;
Updating institutional telephone directory; attending to physically challenged visitors and staff;
Verifying telephone bills before payments; reporting promptly any switchboard defects to the supervisor;
Directing and guiding visitors; liaising with telephone service providers; providing good customer care service;
Supervising and guiding junior staff;
Collecting customer information, analyzing customer needs and giving recommendations to the management.
Any other duties as assigned from time to time


Person Specifications

For appointment to this grade a candidate must have: -


At least four (4) years relevant Experience;
A Diploma Certificate in Public Relations, Mass Communication, Communication Studies, Journalism, International relations or any other approved equivalent qualifications from a recognized institution;
Minimum KCSE C- (minus) or its equivalent
Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
Telephone Occupational Test II from a recognized institution;
Certificate in Customer Care from a recognized institution;
Demonstrated merit and shown ability as reflected in work performance and results;
Proficiency in computer applications; and
Fulfill the requirements of Chapter 6 of the Constitution.