Key Responsibilities

Manage daily clinical operations of the centre, ensuring centre readiness and efficient clinical activity.
Manage and supervise the performance of the nurses.
Ensure patient satisfaction with quality treatment and proper follow-up.
Ensure that standard clinical operating procedures are followed by the clinical team.
Coordinate with the Centre Medical Officer on all routine and non-routine patient medical issues, including medication.
Improve patient satisfaction and retention through continued customer education on other areas like health talks, diet programs etc.
Ensure seamless patient scheduling in conjunction with the nurses and doctors.
Ensure feedback mechanism with the Medical Officer working with the Centre.
Manage patient records and info documentation, and ensure all documentation isin line with the Centre policy e.g. signing of a consent form, and running monthly laboratory tests.

Key Skills and Competencies

Minimum of 8 years of experience in dialysis/renal care
Experience managing a team of nurses, including team building
Experience in using IT/HMIS systems
Experience in implementing and improving clinical standard operating procedures
Track record of efficient treatment delivery
Track record of patient acquisition and re