The Relationship Officer Credit – Pamoja Banking sector will support the business to achieve its objectives at the branch level. He/she is responsible for all group lending activities at the branch level. The Relationship Officer Credit – Pamoja Banking sector will report to Branch Business Growth & Development Manager. He /She will manage and coordinate all the group’s activities / operations under him/her to ensure Sector goals (Growth and Quality) and objectives are achieved.
Job Responsibilities/ Accountabilities:

Drive growth of high quality portfolio in specific branch/business unit.
Sales & marketing of the Sector products
Recruitment, intake and training of groups
Setting of groups structures, records and training of group officials.
Impactiful presence during weekly or monthly group meetings,
Appraisal of loans recommended and guranteed by the groups members
Participate in approval of group loans
Initiate group loans in IGLS
Posting of savings,loans, registration and passbook payments in IGLS
Participate in data clean up of exited, dormant/idle customers from IGLS
Participate in formulation of the Sector strategy and ensures its full implementation.
Ensure implementation of Group Lending policies and procedures
Participate in development of Sector Products and reviews based on market needs,
Actualise Sector Partnerships objectives and align to the Sector objectives,
Liaison with various Sector internal and external Stakeholders in the branch environment,
Coaching, Mentoring and hand holding the New Relationship officers,,
Doing any other duties as may be assigned by the Business Growth & Development Manager or Other line managers.

Essential Knowledge

Excellent understanding of micro customers. Exhibits an exceptional degree of ingenuity, creativity and resourcefulness. Guides and transfers knowledge to his/ her team members.

Key Critical Competencies

Mature personality
Excellent interpersonal skills and  demonstrated conflicts resolution skills
Strong training /coaching skills
Strong communication, presentation and negotiation skills
Team player
Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision
Strong analytical skills and problem solving skills
Culture sensitive
Individual Leadership skills, Excellent Planning and organizing skills
Good knowledge of Microsoft office suite
Willingness to learn
Flexibility and an ability to change focus areas when needed
Self-motivated and a self-starter

Requirements:

University degree or Advanced Diploma in business related course.
Overall C+ in KCSE and C+ in mathematics
Experience in micro finance industry is an added advantage.
Experienced in project management; Monitoring and evaluation is an added advantage.
Computer literacy with high command in Microsoft suite.
Able to operate in a performance driven organization
Knowledge of and fluent spoken  Kiswahili , English  and at least 1 Kenyans native language

Closing: Mar 1, 2023