Job Purpose

Reporting to the Terminal Manager, the job holder will be responsible for Supervising and coordinating daily activities of the documentation staff within the department, ensuring accuracy of the information in accordance with established documentation procedures.

Responsibilities:


Supervise and coordinate daily activities of employees handling cargo documents and related reports.
Analyze and review vessel schedules with a view to plan for work activities.
Ensure that all work documents for specific vessels are ready on time so that there are no demurrages incurred as a result of late documentation.
Ensure that the codes and tariffs used in the CFS systems are as per approved terms.
Examines reports and documents for completeness and accuracy and gives instructions to staff regarding corrections. Ensure that reports are printed and filed for future reference.
Correspond and where required have meetings with clients, shipping lines and all other stakeholders relating to documentation and reports and resolve any problems that may arise.
Ensure good working practices and ethics at the documentation office.
Prepare contingency plans to deal with any unexpected situation.
Planning and supervision of all documentation activities.
Ensure the Service Desk team work to SLA thresholds for incident(s), request(s) and problem(s), always maintaining the Service Level Indexes above the Service Level Objectives and reporting on the SLIs monthly.


Education, Professional Qualifications & Work experience


Bachelor’s degree in supply chain or business management.
A Diploma in Clearing & forwarding is a must have.
3 years’ work experience in Logistics, warehousing and freight forwarding in a similar role.
Expert knowledge of national and international import/export legislation.