The Role


RTO Quality and Performance Manager (Experience in call center most preferred)


What You’ll Do


Performance Monitoring and Evaluation
Quality assurance
Continuous improvement
Training and Development
Compliance and Standards


What We’re Looking For


Have worked in a similar role before.
Strong analytical skills with a keen eye for detail and accuracy.
Data-driven mindset
Excellent communication and problem-solving skills.
Ability to work proactively and independently in a fast-paced environment.
Proficiency in quality assurance software and tools
Ability to lead and motivate a team
Problem solving and decision making abilities
Experience in call Centre most preferred.


Alignment with Glovo values:


Humble: Open to learning and self-improvement.
Good Vibes: A positive, can-do attitude.
High Bar: Commitment to excellence.
Care: Empathy for others and a drive to make a difference.


What’s in It for You?


Gain hands-on experience in a dynamic tech-driven company.
Work closely with a high-performing, collaborative team.
Opportunity to make a real impact on operational excellence.
Career development and networking opportunities.