Our client, a leading telecommunications provider seeks to recruit a Field Operations Engineer-Fibre.

The purpose of the job will be to successfully undertake all activities relating to routine maintenance, corrective maintenance, root cause analysis and network quality initiatives for the fibre optic network

Primary Reporting:  Team Leader –Field Operations

Secondary Reporting: Regional... Technical Manager

Department: Technology

Responsibilities


Evaluates, tests, and repairs old or malfunctioning fibre network infrastructure along with scheduled preventive maintenance routines covering: Optical cable, Closure kits, Ducts and Man holes
Generate sensor indicators and execute inspections ensuring the fibre optic systems do not contain faults that could destabilize its performance.
Conducts regular inspections of the assigned system and repairs any defects recognized.
Prepare and maintain system records and system diagrams.
Perform fibre optic maintenance including: Point of break /link analysis, splicing, core alignment and splice quality validation using necessary tools and techniques


Qualifications- Academic and Professional


BSC in Electronic/Electrical/Telecommunication Engineering or related field.
Training in optical fibre technology.
Higher Diploma in Electrical and Electronics Engineering
Certification in Fiber technology


Experience


Two years experience in fibre maintenance
Proven track record in analyzing trends, undertaking root cause analysis, identifying key issues and putting in place actions to address and improve network & service availability and quality.


Technical Competencies


Fibre optics maintenance tools and techniques.
Microsoft Office
Customer focus
Planning and organizing.
Troubleshooting
Must be able to work at height (certified), in confined spaces and in all weathers. more

Our client, a leading telecommunications provider seeks to recruit a Field Operations Engineer-Transmission/GSM.

The job purpose will be to perform maintenance and operations activities within assigned area, ensuring the quality and continuity of the services as per the set KPIs, within the budgeted costs. Execute and follow-up the network extensions. Detect and give warning about dysfunctions... of network elements 

Primary Reporting: Team Leader Field Operations

Secondary Reporting : Regional Technical Manager

Department: Technology

Responsibilities


Attend to equipment faults logged in through the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
Perform preventive routine maintenance to ensure consistent equipment & environs health checks.
Work in Coordination with Support and NMC teams while analysing fault incidents, to ensure that accurate & timely correction is achieved and that clears are confirmed and communicated as necessary.
Propose improvement actions of the network structure.
Accurately carry out preventive maintenance program and make reports on the same.
Jointly perform new site commissioning tests with equipment vendors and only accept links/sites that qualify criteria set in the engineering standards & equipment factory specifications
Compile and submit reports on all maintenance related matters and attend to meetings daily for evaluation
Establish and show cause of link failure by filling in the reason for outage (RCA) form and produce evidence as and when a demand of the same could be made.


Qualifications- Academic and Professional


Bachelor’s Degree in Telecommunication
Lean six sigma – Yellow belt
CCNA Certification
Valid Driving License


Experience


 2 years’ experience in transmissions network maintenance.


Technical Competencies


Network Management Systems
Radio rigging
Knowledge of GSM 2/3G/4G architecture
Good understanding of BSS/transmission technology.
Microsoft Office
Customer focus
Planning and organizing
Troubleshooting more

Our client in the Telecommunications sector seeks to recruit a Direct Sales Agent (DSA).

Reports to: Shop Team Leader

Location: DSA - Garissa and Eldoret

Job Purpose

To market and sell Company products and services to all customers in a professional manner.

The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail... operations mandate.

Key Responsibilities


Generate Sales – as per Targets – for Airtime, Acquistions & Devices
Monitor Telkom’s inventory and consignment stock for accurate balance of inventory movements and physical stock daily
Manage daily cash float and account for daily sales
Support and implement the customer experience improvement strategies for increased sales


Offer technical support to customers especially on configuration of data devices.

Qualifications- Academic and Professional

Diploma/Bachelor’s Degree in Business, Marketing or related field

Experience

At least 1 year experience in sales

Technical competencies


Marketing skills
Product Knowledge
Upselling and Cross selling
Solution Oriented
Customer relationship management.


Core competencies


Customer focus
Networking and building partnerships
Influencing and negotiating
Analytical thinking


Leadership competencies


Strategic orientation
Business Acumen
Results orientation
Developing self/others more

Our client, a leading telecommunications provider seeks to recruit a Trade Development Representative.

Reports to: Area Sales Manager

Location:   KISUMU WEST

Job purpose

To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.

Key... Responsibilities


SSO & Agent Recruitment & Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets


Qualifications- Academic and Professional


Diploma or Bachelor’s Degree in Business, Marketing or related field


Experience


At least 1 year experience in sales and distribution role in an FMCG or Telcos


Competencies


Customer focus 
Influencing and negotiation skills
Networking and building partnerships
Analytical thinking more

Our Client, a growing medium sized labels printing company is seeking to recruit focused, energetic, proactive and results oriented candidates to the position of Sales Executive.

Reports to: Sales Manager

Key Duties & Responsibilities


Initiate and follow up the sales process from the initial contact phase till the closure
Research and analyze sales options and identify business... opportunities
Serve as a point of contact for customers and answer their service-related queries in person and on the phone
Reach or exceed monthly sales target
Generate referral business by mining existing clientele
Develop and maintain productive business relationships with all prospects, partners and clients
Work closely with the marketing team to develop sales collateral suitable for the target market
Any other task related to sales as assigned by the Sales Manager or any other senior authority


Skills, Competencies, Qualification, Education and Experience


Bachelor’s Degree (Preferably Business Administration), with 2 years minimum of experience in sales with a proven track record
FMCG background/experience is mandatory
Excellent communication and interpersonal skills with proven persuasive power
Organized and efficient - able to prioritize and organize workload to complete assigned tasks within agreed timelines.
Ability to work in a fast paced and highly growing business
Customer centric
Self- motivated with strong business acumen
 Ability to learn and adapt to needs and changes quickly
Excellent computer skills, etiquette and work ethic
Excellent knowledge of MS Office systems including Word, Outlook, Excel and PowerPoint more

Location: Eldoret(2 positions), Nyeri(2 positions), Kisumu(2 positions), Kisii(2 positions), Busia(1 positions), Garissa (1 positions)

Job purpose:

The incumbent will be responsible for performing all on-site installations, feasibility (field or desk-top) repair, maintenance and preventative activities on assigned customers and network nodes; route inspections on assigned routes, within... his/her designated area. All this done within KPI and provided schedule.

Job Magnitude:


Number of employees directly reporting to this job: 0
Number of indirect reports (i.e. employees reporting to the direct reports):
Number of 3rd party staff e.g. contractors, consultants, outsourced service providers reporting to this job: No


Responsibilities


Appropriate use of Workforce management tools – accept assigned tasks, provide updates required – ETA/ETR, fault diagnosis, resolving with root causes, appropriate RFO's upon resolution of tickets.
Provide permanent resolution for assigned cases to avoid repeat faults on customer links.
Achieve service availability KPI’s for assigned customers as per signed customer SLA document.
Attending to site visits to resolve all customer reported cases based on assigned tickets. Ticket resolution should be within defined SLA’s / KPI’s.
Achieve node availability KPI’s by resolving node issues within SLA, performing routine maintenance activities for assigned nodes as well as route inspection for assigned routes.
Conduct desktop and On-site surveys to assess the requirements of providing new customer links new solutions.
Carry out implementation of new customer links as well as upgrades on existing customer setups. (Install, configure and troubleshoot links and solutions ranging but not limited to MPLS and Internet links, Voice links ranging from PSTN, ISDN, and SIP.)
Supervising and inspecting any contractors working in assigned area/region ensuring KPI achievement and work done is within the defined standards and guidelines.
Full understanding of full suite of existing Telkom products sold to assigned customer base.
Understand and fulfill customer needs as raised.
Maintain accurate inventory of all customers within assigned region, accurate node inventor – MSAN and FTTB buildings through regular database updates.
Provide signed job cards from customers attended to within agreed timelines.
Provide relevant reports on assigned tasks / jobs as assigned.
Provide recommendations to customer, line manager on any corrective actions and or opportunities for improvement that exist.
Continuous growth in skill set through successfully getting / acquiring training resulting in demonstrable increase in skill set and thus overall improvement in output provided.
Any other duties assigned by line manager.


Principal Output for this role


Network availability for assigned MSAN nodes. Target - 99.7%
Achieve scheduled route inspections. – 95% on schedule.
Perform preventative maintenance tasks as per approved schedule. – 95% on schedule.
Resolve assigned tickets within SLA. Target – 90%.
Attend to all Feasibility cases within SLA – Target – 95%
Attend to all Implementation / Supervise and inspect work done by contractors to have it delivered within quality, time and budget, while falling within the defined SLA – Target –95%
Provide updates on assigned work as per defined standards and guidelines.
100% use of workforce management tool.
Churn Management- through achievement of Service availability KPI and fault restoration KPIs.


Academic/Professional Qualifications


Diploma */ University degree in IT/Computer Science/Electrical & Electronics Engineering/Telecommunications/Computer Engineering
Relevant Certifications – Cisco (CCNA, CCNP, CCIE), Juniper (JNCIA-Junos), HCNA (Huawei Certified Network Associate)/ALU (Nokia) Service Routing Certified.
Relevant  certifications – CCNSA/P, Fortinet, CheckPoint.
Candidates with SDWAN knowledge and or experience
Good verbal and written communication skills
MS Office suite – for ease in data analysis and presenting output to aid decision making.
Knowledge of SIP and experience in working with SIP providers.
Maintain a record of engineering solutions, such as detailed engineering requirements, detailed reference design, and detailed integration test plan documents. more

Your Work-life Opportunity:

Our client, an on-demand Courier Service that delivers products ordered through their mobile pp seeks to recruit Real Time Operations Prime Agent

Our Client thrives at providing their customers with a world-class experience. To help us do that, we are looking for a dedicated Prime... Agent to join our Centre of Excellence(CoE) team. This elite role is tailored for individuals with a demonstrated track record of precision, integrity, and discretion to manage hyper-sensitive and business-critical tasks.

As a Prime Agent, you will be the go-to expert for handling escalated, complex, or sensitive tasks that require exceptional attention to detail, strategic thinking, and zero-error execution. You will operate in a high-trust environment, contributing directly to the department’s operational quality and resilience.

What you will do:


Handle hyper-sensitive workflows and data with the utmost confidentiality and accuracy.
Own the execution of critical operational processes, ensuring compliance with internal standards and external regulations.
Serve as a bridge between front-line teams and leadership, escalating systemic issues and contributing to process improvement.
Proactively identify areas for improvement and risk, and initiate escalation protocols.
Serve as a quality and process ambassador, driving best practices and mentoring other agents when appropriate.


You have:


Education: Bachelor’s degree in Statistics, Business Administration, Data Analytics or any other relevant field
Experience: in high-trust operational roles, preferably within support or quality control domains.
Exceptional attention to detail and a bias for action under pressure.
Excellent written and verbal communication abilities.
Experience working in a regulated or compliance-heavy environment is a plus.
Ability to work independently and prioritize effectively in a fast-paced environment.


Why Join Us?


Work on zero-error, mission-critical operations that shape platform integrity.
Join a select team of trusted agents empowered to drive change.
Gain visibility and experience with strategic projects and cross-functional initiatives. more

Our client, a leading telecommunications provider seeks to recruit a Trade Development Representative.

Reports to: Area Sales Manager

Location:   Kapenguria, Iten, Kisumu, Embakasi (enterprise road), Fedha (Embakasi), Donholm (Jogoo Road)

Job purpose

To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and... merchandising at point of purchase for SSOs and T-Kash agents.

Key Responsibilities


SSO & Agent Recruitment & Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets


Qualifications- Academic and Professional


Diploma or Bachelor’s Degree in Business, Marketing or related field


Experience


At least 1 year experience in sales and distribution role in an FMCG or Telcos


Competencies


Customer focus 
Influencing and negotiation skills
Networking and building partnerships
Analytical thinking more

Our client, a leading telecommunications provider seeks to recruit a Trade Development Representative.

Reports to: Area Sales Manager

Job purpose

To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.

Key Responsibilities


SSO & Agent... Recruitment & Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets


Qualifications- Academic and Professional


Diploma or Bachelor’s Degree in Business, Marketing or related field


Experience


At least 1 year experience in sales and distribution role in an FMCG or Telcos


Competencies


Customer focus 
Influencing and negotiation skills
Networking and building partnerships
Analytical thinking more

Our client in the Telecommunications sector seeks to recruit a Direct Sales Agent (DSA).

Reports to: Shop Team Leader 

Location: Eldoret,Garissa,Nyeri

Job Purpose


To market and sell Company products and services to all customers in a professional manner. 
The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail... operations mandate.


Key Responsibilities


Generate Sales – as per Targets – for Airtime, Acquistions & Devices
Monitor Telkom’s inventory and consignment stock for accurate balance of inventory movements and physical stock daily
Manage daily cash float and account for daily sales
Support and implement the customer experience improvement strategies for increased sales
Offer technical support to customers especially on configuration of data devices.


Qualifications- Academic and Professional


Diploma/Bachelor’s Degree in Business, Marketing or related field


Experience


At least 1 year experience in sales


Technical competencies


Marketing skills
Product Knowledge 
Upselling and Cross selling
Solution Oriented
Customer relationship management.


Core competencies


Customer focus
Networking and building partnerships
Influencing and negotiating
Analytical thinking


Leadership competencies


Strategic orientation
Business Acumen
Results orientation
Developing self/others more