Job Purpose    

The RTO Agent main task is to coordinate live courier operations and ensure daily performance against a range of KPIs. Also to help us coordinate operations control center

Primary Roles and

Responsibilities


Coordinate operations control center
Maximize the productivity of resources (people, technology etc.)
Coach and handhold agents to maintain high operations standards
Monitor and improve order delivery time whilst minimizing order cancellations.
Evaluate performance with key metrics (etc.)
Ensure quality assurance checks are completed and maintained
Optimize delivery times and maximize Gsat
Assist all the three users to ensure satisfaction
Analyze daily and weekly operation metrics with a macro view of the long-term success of cities.
Mentor staff and provide them with support required in their roles.
Give structured and actionable daily feedback to the Team Lead/Supervisor Academic


Qualifications

Diploma or Bachelor’s or equivalent training and/or least 6 months related experience preferred

Experience    


Being able to work under pressure and track thousands of m
Very good command of English, both written and spoken
Proficient in MS Office, G-docs and call centre equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment
Positive and patient
Ability to multitask is highly recommended
Ability to learn quickly and adopt to a fast-paced environment


Skills    


You are aligned with our company values and enact them both in your personal and professional life
Effective English written and communication skills
Computer proficiency in MS Office, G-docs and call center equipment/software programs
Organized and logical, willing to adapt quickly to changing policies and procedures.
Must be able to work as part of a team in a fast-paced and pressured environment,
Communicating effectively with both colleagues and clients and following verbal and written instructions.
Must be able to efficiently solve problems relating to sales, finance and transportation of goods in locations both nationally and overseas.