Job Description

POSITION PURPOSE


Responsible for the management of a Retail Shopping Centre.
Ensure investment growth and maximum income of Centre and Properties through effective management and asset control.
Develops related budgets, prepare monthly forecasts, prepares management packs for Clients, manage management meetings, oversees leasing contracts, procures services, handles third party service contracts, capital expenditure and directs maintenance procedures.
Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
Ensures that services purchased are of acceptable quality at the least possible cost.
Keeps Senior Management well informed of area activities and significant problems.
Trains, directs, and appraises assigned personnel.


ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective operations management of Centre and Properties and facilities.

Centre and Property Management


Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
Attends meetings / functions related to successful operation of Centre i.e. SAPOA, CJP etc.
Devises a five year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Portfolio Executive
Investigates/initiates proposals for refurbishments
Maintains a hands-on control of projects in hand
Reviews the building status/grade annually and maintain the standards within those grade


Clients Reporting


Provides accurate information to clients according to agreed format timeously
Prepare and Manage monthly management meetings
Analyses of monthly income /expenses
Monitors turnover rentals
Analyses of operating costs on a quarterly basis in terms of the approved forecasts
Monitors of all municipal recoveries (and general recoveries) on a monthly basis


Planning And Budgeting


Prepares and completes budgets by December each year
Completes of forecasts timeously
Reviews rental quarterly and ensure best possible rate achieved and maintained
Assists in formulation of business plans for the unit
5 Year budget – preparation and control
Quarterly review and monitoring results


Quarterly Expenditure / Analysis


Sets and motivates Capex /TI philosophy per building in consultation with client
Approves TI standard specification as recommended by the Project Manager
Approves Capex within authority limits
Ensures we conform to Capex philosophy and procedures
Estimates new operating costs
Ensures recovery of operational costs in accordance with Lease terms


Debtors and Creditors Management


Undertakes interaction meetings with Debtors, to ensure appropriate action taken and approve legal action
Credit Control. Responsible for Management:
Arrears
Legal action
Write-offs


Parking Management


Attends monthly / ad hoc interaction meetings all parkades
In conjunction with the responsible person for parking, maintains accurate control of “in house” operated parkades


Tenant Manager


Deals with correspondence / interaction with tenants as required
Ensures that leases are timeously renewed and all vacant space is let and in a presentable state


New Tenants


Determes and recommends letting mandates (i.e. rental levels, installation cost etc)
Undertake lease negotiation and maintenance of tenant relationships
Controls new leases and recordal of same
Oversee Lease Administration
Controls / oversees new installations (through technical manager where appropriate) including:
Premises design
Negation/liaison/control with/of professionals and contractors
Sign off acceptance of complete premise


Existing Tenants


Reniews Lease Agreements both direct and through Building Management where applicable
Oversee Lease Administration
Tenant liaison and public relations
Controls/arranges centre promotions through merchants association/s or promotion committee/s
Regular assesses tenants’ turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties


Expense Control


Checks and authorises payment of accounts
Authorises cleaning, consumables, electrical and general maintenance orders
Controls wage and salary allocation
Controls municipal payments and recoveries there against
Ensures cost effectiveness and performance of contractors


Financial Management


Monthly financial statements
Monthly management reports
Accurate budgeting and reporting


Operating costs


Calculates operating costs for charge-out to tenants
Ensures recoveries as appropriate
Tenant mix i.e. what business should be established / recommended
Networking with tenants, public, external organizations
Issues tender documents


Public relations and Marketing


Establishes and maintains sound public relations
Attracts people to the centre
Advertising Materials
Motivates and assists tenants to improve their services
Oversee Marketing of the Centre
Grow Non-GLA Income and find opportunities hereof


Assumes responsibility for the effective repairs and maintenance of the centre and Property

Asset Management


Controls/schedules/implements regular preventative maintenance program in line with budget constraints
Motivation of refurbishments, major repairs as appropriate
Attends site meetings with contractors in respect of maintenance/expansion of projects


Monitors progress


Inspection / enforcement of tenant responsibilities during and on termination of lease terms
Liaises with appropriate Government, Provincial and/or local authorities
Responsible for Compliance of OSH Act


Maintenance


General Maintenance of Buildings and premises
All electrical, electronic, mechanical and air conditioning equipment
Complies with the O H S act and all other statutory requirements


Assumes responsibility for the effective management reporting and records.


Oversees preparation of monthly, annual, and other management reports.
Assesses and reports on monthly performance against budgets.
Prepares and motivates consolidated monthly reports for submission to client
Monitor monthly management reports
Assess and report on monthly performance against budget


Assumes responsibility for ensuring professional business relations with tenants, suppliers, contractors, and trade professionals.


Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
Acts as a liaison between the Company and external contacts.
Ensures effective coordination of external services with Company operations.
Obtains and conveys information as appropriate.
Promotes goodwill and a positive image of the Company.


Effectively supervises Centre personnel, ensuring optimal performance.


Provides leadership to assigned personnel through effective objective setting, delegation, and communication.
Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.
Discusses areas needing improvement.
Assigns and coordinates personnel.
Directs daily operations.
Identifies, develops, and implements training programs as appropriate.
Conducts performance appraisals.
Provides measurable feedback to assigned personnel and suggestions for improved performance.
Formulates and implements employee corrective actions as needed.
Ensures that staffing levels are appropriate.
Interviews, hires, and assigns personnel as necessary.


Assumes responsibility for related duties as required or assigned.


Ensures that work area is clean, secure, and well maintained.
Completes special projects as assigned.
Reports on Operational expenses, foot traffic, security incidents etc.
Weekend work required – as per roster


PERFORMANCE MEASUREMENTS


Good communication and coordination exists with departments. Assistance is provided as needed.
Senior Management is appropriately informed of area activities and of any significant problems.
Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
Company facilities are well maintained and secure and meet the needs of the Company.
Centre and Property operations are efficiently and cost effectively administered.
Current and Property and future Centre and Property needs are well planned and budgets are established and maintained.
Effective business relations exist with vendors, contractors, and trade professionals.
Be able to manage and lead a team efficiently and lead the SA Corporate Western Cape Portfolio of Centres and Properties.


EDUCATION/CERTIFICATION:


Matric.
Additional related maintenance, Centre and Property management training preferred.
Diploma/Degree in Business Management/Property Management Related Property Courses
Must hold a Valid FFC


REQUIRED KNOWLEDGE:


Excellent understanding of Centre and Property management procedures.
Knowledge of budgeting, service contracts, and leasing agreements.


EXPERIENCE REQUIRED:


Seven or more years of related experience, with at least five or more years of supervisory experience.


SKILLS/ABILITIES:


Excellent leadership abilities.
Able to organize, coordinate, and direct team activities.
Strong problem solving skills.
Good communications skills.
Able to use all related maintenance equipment and computer applications.


Closing Date: 23 June 2025