Job Description

To perform collections functions focusing on minimizing the forward roll rate of potential non-performing loans and increasing recoveries on the non-performing loans, with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills.To handle customer enquiries and requests across all mediums (i.e., phone, e-mail, Interactive SMSs etc.) accurately and within agreed service times and quality standards.

Qualifications


Type of Qualification: First degree


Experience Required


1-2 years
Experience in debt management, data analysis, communication and negotiation skills.


Additional Information

Behavioural Competencies:


Establishing Rapport
Managing Tasks
Producing Output
Team Working
Upholding Standards