ICTO/LVCT/06/2023
Job purpose
Provide support to all staff on organization supported applications by troubleshooting ICT related problems, diagnosing issues and taking appropriate action.
Specific Roles & Responsibilities

Ensure all servers and computers join active directory and they have the right group policies before joining organization’s network.
Install, configure, monitor and maintain all servers/computer systems i.e., operating systems, anti-virus software, productivity software (Microsoft Office), enterprise resource planning system, and any other ICT systems that may be in use in LVCT Health.
Ensure data of all computer systems are backed up both onsite and offsite and they are kept updated and optimally configured with latest software patches and database updates e.g., Anti-virus.
Ensure availability and access to email and Internet for all LVCT Health users
Provide first line software and hardware support to LVCT Health users, and effectively manage second-line or outsourced support services as well as service & maintenance of ICT equipment
Serve as the ICT point of contact for third parties, i.e., ICT vendors for goods and services, on all ICT matters in LVCT Health
Participate in reviewing, formulating and implementing the ICT Policy for the organization
Participate in identification and prioritization of ICT needs for the organization
Provide technical and operational advice, and coordinate the procurement and implementation of IT projects when the need arises
Carry out or organize for ICT training for users where required
Oversee change management and ICT technology upgrades to keep the organization at the cutting edge in ICT use
Manage LVCT Health’s systems, websites and professional and social network portals
Oversee ICT use and security audits and ensure addressing of all issues raised after each audit.
Manage VOIP and Conference calls for LVCT Health and ensure all the regional offices telephone services are up at all times

Education/ Experience Requirements:

Bachelor’s degree in Information Technology or a related field
At least 3 years’ experience in a similar position in a fast-paced organization
Advanced practical computer skills including MS Office and ERP systems
Proficiency in ICT systems and applications
Good in programming language especially PHP
Sound knowledge in SQL
Ability to multitask
Keen attention to detail

The closing date July 14,2023