The CSC will play a key role in planning and executing training programs, ensuring operational excellence, and fostering strong client relationships. This position requires a proactive professional with strong self-leadership and a passion for delivering exceptional results.

Key Responsibilities:


Plan, prioritize, and execute tasks with integrity while actively contributing to a high-performance, adaptable team environment.
Manage training calendars, logistics, and resource distribution, ensuring all materials and equipment are prepared in advance.
Lead operational aspects of client projects, ensuring smooth communication, execution, and high client satisfaction.
Organize training sessions, send timely invitations, brief facilitators, track attendance, and manage graduation logistics.
Address client feedback and requests promptly, using insights to enhance the training experience and maintain strong relationships.
Monitor training standards, analyze facilitator performance, and foster continuous improvement.
Evaluate training data and ROI to generate actionable insights and support strategic reporting.
Work closely with internal teams to ensure coordinated delivery and consistent client engagement.


Key Qualifications:


Bachelor’s Degree in Business Administration, Project Management, or a related field.
5 years’ experience in customer service, project coordination or quality assurance in a busy environment.
Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
Proficiency in using digital tools and platforms such as MS Office, project management software and virtual training platforms.
Highly organized with strong project management skills to effectively manage multiple client projects.