Job Description


To lead and execute the client retention strategy across Business Banking by driving proactive engagement, reducing client attrition, and enhancing lifetime value through data-driven insights, strategic interventions, and cross-functional collaboration.
Is accountable for embedding a culture of client-centricity, service excellence, and continuous improvement to ensure sustainable growth.


Qualification


Business Commerce Degree


Experience 


8-10 years Experience in client retention, customer experience, or strategic marketing—preferably within financial services or banking
Proven ability to lead cross-functional teams and drive client-centric strategies
Strong background in data analytics, with experience in identifying attrition risks and measuring campaign effectiveness
Demonstrated success in service recovery, client lifecycle management, and regulatory compliance
Skilled in stakeholder engagement and influencing at executive level