Ensure Loan monitoring and flagging of fraudulent loans is done through spot checks, direct customer engagements and consultations with the original Banker or Manager.
Ensure customer profiles are Maintained/updated, reporting and financial covenants are maintained in loan monitoring system based on credit approval, loan agreement and other loan-related documents.
Ensure daily review of loans in arrears, expected payments and effective follow-up for timely collection.
Ensure active loans are reviewed to identify early warning signals and corrective actions in line with the credit policy and procedures are undertaken.
In collaboration with the respective Branch Management and / or The Relationship Officers, formulate a rehabilitation strategy for distressed accounts before their performance deteriorates.
Ensure timely resolution of audit, compliance, and supervisory issues in line with the credit policy for the supervised branches.
Ensure adherence to the Bank’s Credit policies and Procedures through coaching branch teams, loan files reviews, branch credit process reviews and customer engagements.
Train, mentor, aid Relationship Managers/Officers on general inquiries/requests regarding best loan-monitoring and recoveries practices, processes, and tools.
In collaboration with the Branches and Relationship managers, develop, recommend, and implement strategies to ensure that the accounts under watch category, NPAs and written off are normalized and recovered.
Ensure monitoring trackers are maintained for valuations, and insurance policies monthly, sensitize branches and relationship managers to submit renewals at least 2 months before expiry.
Monitor all credit income lines to ensure no losses / leakages and escalate to management for corrective decisions in case of any.
Ensure daily disbursements are called over to confirm loans disbursed conform to approved terms and conditions, any deviations to be escalated to management.
Manage loan default and written off loans by undertaking daily to monthly analysis and reporting issues/exceptions to your supervisor for escalation where necessary.
Ensure security disposals are undertaken as per mortgage, chattel act and credit policy and procedures.
Manage and ensure that Auctioneers have valid licenses, SLAs and insurance policies and ensure regular monitoring and tracking of their performance
Ensure timely issuance of all notices for defaulting borrowers
Ensure trackers for recovery costs spent by the bank, sold securities, impounded and advertised securities are maintained and costs recovered.
Facilitate negotiations with Customers regarding settlement agreements and ensure that all proposed settlements are approved and tracked.