Business Travel Needs: Frequent travel, more than 50%



To build, develop and deliver a training program for d.light at the regional level that provides the sales teams with the training resources and tools to improve performance and deliver customer satisfaction whilst adhering to the d.light mission and core values of the business.



R&Rs


Conducts regular training needs analysis to determine the most relevant and cost-effective training solutions for sales teams and the Service Center team that will improve individual / team knowledge, skills, and in turn business performance
Works with the HRM / Heads of Sales / Regional Business Managers to identify the training requirements tailored to the business needs and individual PDPs; determines the priorities and plans a 6-month rolling cycle to create a Regional training calendar
Contributes to the design, development and production of training materials, documents and manuals to ensure consistency and quality of content and delivery to meet the specific needs of the regional training program.
Provides coaching and development to the sales team and Service center staff to ensure effective implementation of all new and existing field and classroom based training programs
Assists with the induction and training for new regional staff; works with the Regional Business Manager to ensure quality standards are met, identify any immediate training needs and provides the appropriate training
Evaluates and reviews training materials and tools utilized on the regions, updates as appropriate to ensure maximum effectiveness
Works closely with the Regional Business Managers to ensure thorough implementation and evaluation of the training programs


KPIs


Total Hours Of Training
Training Penetration Rate
Training Impact


Requirements


Experience of designing, developing and delivering training program
Experience of conducting training needs analysis
Excellent presentation and facilitation skills
Excellent written and verbal communication skills
Ability to build relationships with internal and external partners
Ability to use MS office applications – PowerPoint, Word, Excel & Outlook
High attention to detail
Well developed coaching skills
Excellent organization skills - able to prioritize
Flexible and adaptable approach