Roles & Responsibilities


Assess the risk inherent Technology systems around key strategic business initiatives and recommend measures to mitigate them
Participate in the overall development and delivery of the audit plan
Ensure audit objectives, audit procedures and test results are documented in a manner consistent with the Technology strategy.
Discuss audit findings with key... stakeholders and prepare audit reports that include thematic issues and trends identified through the execution of Information and Information Security audits.
Conduct transaction system audits to provide assurance on the adequacy of controls to mitigate and /manage the technology risk to acceptable levels
Track remediation of issues arising from audit reports and work with stakeholders to avoid overdue audit actions.
Serve as an ongoing subject matter expert in the area of information system controls and technologies.
Build trusted relationships within the Technology and internal control community acting as a business partner.
Delivery of continuous information systems risk assessments.
Support in the preparation of deliverables/reports that include insights into thematic issues, trends and best practices
Support assignment level quality requirements in all audit work in conformance to internal policies and audit standards


Requirements


Degree from a recognized university, preferably Professional Qualifications in IT Audit(such as CISA) or information technology service management frameworks(ITIL/COBIT) or similar certification is desirable
Strong working knowledge of IT Audit principles, techniques with a good understanding of Industry audit best practices
Certified Information Systems Auditor(CISA) or equivalent would be an advantage
Ability to evaluate risks, articulate issues, develop consensus, raise awareness and recommend practical solutions.
Strong relationship, communication and stakeholder management skills
Ability to initiate and build effective stakeholder relationships
The ability to be resilient and tenacious to get results more

Business Travel Needs: Frequent travel, more than 50%



To build, develop and deliver a training program for d.light at the regional level that provides the sales teams with the training resources and tools to improve performance and deliver customer satisfaction whilst adhering to the d.light mission and core values of the business.



R&Rs


Conducts regular training needs analysis... to determine the most relevant and cost-effective training solutions for sales teams and the Service Center team that will improve individual / team knowledge, skills, and in turn business performance
Works with the HRM / Heads of Sales / Regional Business Managers to identify the training requirements tailored to the business needs and individual PDPs; determines the priorities and plans a 6-month rolling cycle to create a Regional training calendar
Contributes to the design, development and production of training materials, documents and manuals to ensure consistency and quality of content and delivery to meet the specific needs of the regional training program.
Provides coaching and development to the sales team and Service center staff to ensure effective implementation of all new and existing field and classroom based training programs
Assists with the induction and training for new regional staff; works with the Regional Business Manager to ensure quality standards are met, identify any immediate training needs and provides the appropriate training
Evaluates and reviews training materials and tools utilized on the regions, updates as appropriate to ensure maximum effectiveness
Works closely with the Regional Business Managers to ensure thorough implementation and evaluation of the training programs


KPIs


Total Hours Of Training
Training Penetration Rate
Training Impact


Requirements


Experience of designing, developing and delivering training program
Experience of conducting training needs analysis
Excellent presentation and facilitation skills
Excellent written and verbal communication skills
Ability to build relationships with internal and external partners
Ability to use MS office applications – PowerPoint, Word, Excel & Outlook
High attention to detail
Well developed coaching skills
Excellent organization skills - able to prioritize
Flexible and adaptable approach more

Business Travel Needs: Frequent travel, more than 50%



The Stock controller will be responsible for ensuring accurate and efficient management of stocks with our partners; ECs and SEPs, with correct stock entries which are updated in a timely manner. The incumbent will ensure that stock control procedures are in place and adhered to in order to safe guard Company... stocks.



R&Rs


The Stock Controller is the custodian of stock record & balances.
Responsible for physical verification, regular reconciliations and general monitoring of stock activity;
Assist in developing and implementing inventory policies and procedures;
Prepare and distribute daily, weekly, monthly and ad-hoc inventory levels and consumption reports to all the relevant stakeholders;
Facilitate and participate in monthly and annual stock counts in the field;
Perform monthly stock reconciliations of physical counts for all regional distributors and highlight variances to the operations department;
Reconcile stock deliveries with purchase orders and actual invoices.
Coordinate with warehouse team to implement and ensure a control system to reduce inventory obsolescence;
Support accurate and timely reporting through ensuring all stock data is updated correctly;
Carry out spot checks on stock balances in the Rd stores against the records capture any anomalies;


KPI’s


Manage, monitor, reconcile and account for stocks at RD premises
Report on all stock movement and stock position daily, weekly and monthly
To achieve product traceability from RD to RO, SEP and to end user
Ensure PAYGO stocks are not cannibalized while under care of Partners
Management and execution of tasks assigned within a short turnaround time.


Requirements

Required Qualifications:


Degree in Supply Chain Management.
3-5 years’ experience in a busy FMCG environment.


Skills And Key Competencies


Good understanding of inventory-related operational and control requirements;
Strong analytical and problem solving skills;
Team player with good communication skills;
Ability to work with minimal supervision
Knowledge of proper bookkeeping and inventory management
Analytical mind with ability to make accurate mathematical computations
Business driven, people focused, excellent organizational, multi-tasking, presentation and time management skills. more

Define & follow through on all IT-related project deliverables to support the company’s business needs. Such activities will include:

Roles & Responsibilities


Create awareness in the designated geography and aid in direct selling for our retail outlets.
Recruit and manage quality Solar Energy Promoters as per the given targets
Prospect new customers and constantly expand the business
Manage the regional outlet sales agents and ensure sales targets are achieved by pushing stock out to assigned outlets.
Monitor sales... data and keep up to date with current market trends and customer needs which includes customer queries and complaints.
Ensure availability of stock in all outlets.
Focus on activating new channels – Experience Centers, Phone shops, and Retail Distributors
Relationship building between d.light and clients.
Identify and monitor all competitive activities within the territory.
Implement the d-light Route to Market.
Ensure quality customers are onboarded and delinquency is maintained below the specified percentage.
Review and assess new customers on-boarded within their area of jurisdiction for quality of payments to ensure the portfolio health is within the defined threshold.
Evaluate and study high-risk accounts and analyze all customer payment patterns within their area of jurisdiction to drive compliance as per defined risk and quality of Sales processes by taking the necessary remedial actions to cause-correct customers behind their payment schedules.
Ensure stock / Inventory management is done within the acceptable and laid down procedures and expectations at every stock location under jurisdiction.
supervise the stocking and safety of d.light stock with the SEPs to ensure desired approved minimum stock levels at all times
Follow up on outstanding payments from customers and ensure timely settlement.
Ensure the assigned tools of trade are well maintained and used to perform company work as per the laid down policies and procedures.
Any other duties that may be assigned from time to time.​


KPIs


Sales Target Achievement
Collection Target Achievement
Recruitment and Management of SEPs & ECs
Stock Availability and Inventory Management


Requirements

Desired Skills and Experience 


 At least 1-3 years of sales experience with a demonstrable and successful sales track record
A Degree or Higher Diploma in Sales and marketing, or any business-related field
Relevant industry background in the renewable energy or solar industry will be an added advantage.
Experience working in a rapid sales growth environment.
Excellent written and verbal communication skills.
Excellent interpersonal skills including the ability to build rapport with customers quickly and people at all levels.
A valid Kenya motorbike riding license.
Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
Competency in Microsoft applications including word, excel and outlook.
Passion for social enterprise, development of people and environmental benefits more

The position holder will be responsible for evaluating and analyzing sales data from within & without the organization. This involves collecting and examining data and using the information gathered to create coherent, intelligent reports, then presenting the reports to the team and to management.

Job Description


Monitor the submission process of contracts from clients or... partners.
Communicate with relevant stakeholders regarding missing or incomplete contracts.
Tracking PJP submissions and ensuring alignment of PJPs with business objectives and geographic coverage requirements.
Partner support; end to end creation of dealers on CRM & follow up on all escalations raised
Collect and compile data related to per diem and transport allowance pay outs.
Ensure timely dissemination of relevant messages, marketing materials and updates to the sales team.
Collaborate with fleet management to track and report on fuel expenditures.
Purchase Request(PR) creation
Ecommerce order fulfillment and monthly reports
Compilation of marketing activation reports


Requirements

Qualifications and Desired Experience


Bachelor's degree in Business Administration or any other equivalent qualification from a recognized institution.
Exceptional knowledge of word processing, spreadsheet, database and presentation software.
Advanced problem-solving and analysis skills.
Superior oral and written communication skills.
High level of organization and detail-orientation.
Strong work ethic and willingness to take initiative.
Highly flexible.
Good attitude toward teamwork as well as the ability to work independently.
Demonstrated ability to multitask and prioritize.
Excellent time management. more

Position Description


The ideal candidate will have commercial experience in business development, identifying growth opportunities, and driving sales and revenue. Responsibilities include acquiring new customers and expanding sales within the Kenyan market.


Roles & Responsibilities


Develop and manage partnerships with organizations driving sustainability and green energy,... including NGOs, faith-based groups, agribusinesses, social enterprises, key accounts, corporates, government, and financial services institutions.
Establish and track key performance indicators for new business growth.
Develop and implement revenue-generating business propositions.
Oversee account management, handling escalations, delivering reports and insights.
Provide sales support, including quotations, price negotiations, and project management of customer initiatives.
Drive market research and intelligence to inform business decisions for Alternative
Channels, Modern Trade and Micro Finance (MFI) channel.
Cover for Manager as and when required


Requirements


A diploma/ certificate in a business-related field
At least 2-5 years experience in sales and business development with a demonstrable and successful track record in B2B
Experience working in a rapid sales growth environment.
Strong commercial acumen/ business decision making.
Strong communication and relationship management skills.
Strong demonstrated written and verbal communication skills.
Strong interpersonal skills including the ability to build rapport with customers quickly and people at all levels.
Solid experience planning, organizing, analysing and problem solving.
Strong computer literacy and use of business Intelligence tools
Strong mindset for continuous improvement, meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
Relevant experience in the renewable energy, solar, or off-grid energy sector will be an added advantage.
Passion for social enterprise, development of people and environmental benefits more

We are looking for results driven Sales agents/Solar Energy Promoters to actively seek out and engage customer prospects

Selling company products and maintaining positive business relationships for future sales

Summary
d.light is seeking an experienced Carbon Program Manager to lead our carbon credit sales and carbon business development initiatives, build and maintain strong relationships with various external stakeholders, as well as to support the implementation and day-to-day management of both new and existing carbon projects. This role requires a deep understanding of carbon markets, strong... analytical abilities, as well as excellent communication and interpersonal skills.
Roles and Responsibilities
Carbon Credit Sales:

Develop and execute a comprehensive sales strategy for d.light’s carbon credits
Support in the creation of marketing materials and proposals, including sales brochures, impact reports and various other assets 
Identify and cultivate new business opportunities to drive carbon credit sales
Negotiate and close sales agreements with buyers, ensuring favorable terms and conditions.
Maintain strong relationships with existing clients, providing exceptional customer service and support.
Monitor and analyze trends and developments in the carbon markets, including keeping abreast of regulatory and policy developments

Stakeholder Engagement:

Build and maintain relationships with key external stakeholders, including relevant government offices and regulatory bodies, certification organizations, investors, NGOs, and project partners.
Represent d.light in carbon credit-related forums, conferences, and industry groups to enhance visibility and influence.

Project Management:

Support the planning and ongoing management of new and existing carbon projects. 
Collaborate with the carbon project delivery managers in preparing and submitting necessary documentation for project validation, verification, and certification.
Monitor and report on the performance and impact of carbon credit sales, providing regular updates to senior management and external stakeholders.

Requirements

Bachelor’s and or master’s degree in a relevant field. 
Minimum of 3 years of experience in carbon credit sales or a related field.
In-depth knowledge of carbon markets, carbon accounting, and relevant standards (e.g., Gold Standard, VCS).
Proven track record of successfully driving sales and managing client relationships in the carbon credit market.
Strong sales and negotiation skills, with the ability to close deals and achieve targets.
Excellent communication and interpersonal skills, with the ability to engage and influence diverse stakeholders.
Financial acumen 
Passion for sustainability and a commitment to d.light’s mission and values. more

Identifying and driving new business opportunities and achieving overall sales and revenue goals within a defined business line. This will involve actualizing new partner acquisitions, upselling initiatives to existing partners and customers in Uganda

Grants and donations Management
Managing proposals, submissions/bids and contracts
Participating in new business contract... negotiations
Researching business opportunities and viable income streams
Deliver sales volume and market share at optimal cost.
Develop a growth strategy/plans focused both on financial gain and customer satisfaction
Evaluating new opportunities to ensure resources focus on the best opportunities
Developing, Managing and retaining relationships with existing clients, potential clients, influencers and key stakeholders
Increasing client base by generating and seeking out potential new opportunities
Having an in-depth knowledge of business products and value proposition
Monitoring competitors and reviewing your employer’s offering in light of competitors’ developments
Identifying and mapping business strengths and customer needs
Following industry trends locally and internationally
Reporting on successes and areas needing improvements
Prepare analytical and performance reports as required for management and Board purposes
People management more

The job holder will oversee the product, brand, and trade marketing activities, drive brand awareness across various categories & products, and partner with in-country P&L owners to support in attaining d.light Uganda’s profitability and revenue targets.

Responsible for developing and executing the annual marketing plan aligned to the company strategy and the Africa marketing priorities that... will support the actualization of the d.light Uganda yearly revenue targets (i.e. Creating trade marketing plans for individual products and product ranges)
Brand strategy implementation to create an emotional connection between products, dlight, our customers and our partners
Develop and implement channel and consumer initiatives to in support of market positioning and brand growth aligned to the Uganda strategy and Africa marketing strategy
Spearhead marketing operations & execution, enable efficient delivery and to scale with quality and consistency aligned to global brand guidelines
Manage, monitor and track the allocated country marketing budget to deliver initiatives within budget and achieve an ROI
Lead & create a climate that attracts, retains and motivates quality & engaged team members
Manage and drive presence and engagement on critical social media platforms
Support all customer experience initiatives as required more

Position Description

The  Financial Planning & Analysis Manager will be responsible for managing the financial planning and the performance management process in d. light and providing d. light leadership management information to support decision making and improved performance. The position will also work to facilitate strategic planning through preparation of financial coordination and... preparation of the annual budget and periodic revised forecasts and performance management through analysis, review, and preparation of periodic financial reports.

Responsibilities

Participate in setting the d. light finance strategy and objectives.
​Preparation of rolling forecasts by taking the ideas and strategy and translating them into meaningful financial information such as profitability, balance sheet growth, growth impacts, capital, and funding requirements.
Preparation of key macro and micro assumptions for input the planning and budgeting process.
Overall management, coordination and preparation of the annual business plan, capital expenditure, operating budget, and periodic revised forecasts.
Challenge the plans of business units and integrate those plans into the d. light business plan.
Develop and implement reporting of key management information (MI) ensuring data integrity and timely communication to relevant stakeholders.
Develop performance benchmarks for business units and d. light and monitor performance against these.
Drive the required business analysis and related process for making recommendations for new or improving performance opportunities.
Manage performance against the budget for each business unit and d. light.
Discuss, plan, and monitor interventions to keep the business units on budget.
Provide detailed monthly performance statements and analysis for business units, and d. light.
Investigation of variances and recommending remedial measures where necessary.
Identify areas of performance shortfall and propose corrective interventions to the d. light management team.
Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function.
Market share and competitive analysis
Develop and maintain effective relationships with business partners and cross-functional teams at all levels of the organization.
Playing a leading role in coaching and developing his/her team.
Using analytics tools to identify, analyze, and interpret patterns and trends in complex data sets.
Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive repayment performance.
Preparing reports and visualization for the Exco and other relevant stakeholders stating trends, patterns, predictions, and insights using relevant data.
Preparing and maintaining dashboards for the stakeholders enabling them to take important decisions based on various trends and facts.
Coming up with recommendations on process improvements based on insights derived from data analysis

KPIs

The role requires a commercially astute individual with strong planning and analysis skills, able to look beyond the numbers and understand the wider business context that results in effective business partnering.

Requirements

Desired Skills and Experience:

7+ years of experience with at least 2 years in a senior financial position. 
Professional accounting qualification (ACCA, CIMA, CIPFA, ACA) and evidence of continuous professional development. 
Previous financial modeling and data mining experience. 
An appreciation and a good understanding of macroeconomics and external factors affecting the business strategies adopted, and market serviced by d. light. 
Ability to analyze and evaluate data for acceptability and correctness. 
Analytical mind with strong orientation to financial analysis. 
Experience in a fast-paced, highly analytical, entrepreneurial environment.
Ability to work well independently as well as the ability to work well with stakeholders. 
Excellent organizational and interpersonal skills, and ability to work as part of a team.
Strong oral and written communication skills, including sound presentation skills.
Flexibility in resolving issues and addressing changing priorities. more

Job Overview

The Group Tax Manager will be responsible for effective planning, management, control and optimization of d.light’s taxation position. The Group Tax Manager will coordinate and manage all tax matters relating to entities within the group as well as identifying and implementing tax processes and solutions according to regulatory and governance standards.

Person... Specifications

The ideal candidate is a team player who manages the tax team to greater performance, creates and implements tax plans and works with the accounting and leadership teams to identify opportunities for process improvement and potential areas of risk.

Responsibilities

Provide leadership with respect to tax planning, compliance and control across d.light operations.
Manage compliance with tax law across the d.light group, in all tax aspects including, corporate tax, transfer pricing, PAYE and indirect taxes.
Identification and evaluation of taxation risks within d.light
 Implementation of systems and processes to monitor and mitigate identified taxation risks.
 Facilitate and manage the preparation and review of d.light company tax returns and the accurate, timely filing of all tax forms.
 Optimisation of d.light taxation expense, by identifying areas of tax savings and integration of tax planning within strategy formulation.
New and existing product evaluation to determine taxation impact and advise on taxation optimisation
Custodian of d.light transfer pricing policy, responsible for ensuring that policy is up to date and appropriate agreements and approvals are in place to ensure compliance.
Review and analysis of  DTA’s and related legislation with the aim of effectively using them on cross- border transactions
Monitor current and impending legislative and regulatory tax law developments, communicate the effects of these developments to management, create strategies to capitalize on changes to taxation legislation and make the appropriate updates to policies and strategies.
Find and implement opportunities for process improvement in the company tax procedures.
Develop and implement strategic tax planning for all taxes.
Maintain effective control procedures over all aspects of the tax process.
Manage and facilitate tax audits: preparing responses, creating schedules, etc.
Provide support with various internal audits and special tax related projects.
Manage and mentor members of tax team to greater levels of effectiveness and engagement.
Improve taxation knowledge within d.light through communication and tax training where appropriate.

Requirements
Requirements:

10+ years of relevant tax planning and compliance experience at senior management level.
3+ years international corporate tax experience across various African countries ideally East Africa
A master’s degree in an accounting discipline.
CPA designation with completion of In-depth tax courses.
Extensive individual and corporate tax knowledge
International good practices in tax administration including developing and implementing a comprehensive compliance management program.
Strong knowledge of tax code, compliance and procedures for corporations.
Strong experience with a variety of tax operations and ability to drive process improvements.
Strong ability to utilize project management and accounting best practices to organize and prioritize tasks and the tasks of other tax team members.
Ability to work well independently as well as the ability to work well with stakeholders and communicate the benefits of tax initiatives.
Excellent organizational and interpersonal skills, and ability to work as part of a multi-geographic team.
Strong oral and written communication skills, including sound presentational skills
Flexibility in resolving issues and addressing changing priorities. more

Position Description:
The GTM Manager for the Africa region will be responsible for driving and executing the company's go-to-market strategy. Your mission: to masterfully orchestrate both new customer acquisition and upselling endeavors, translating them into tangible business successes. The individual will play a pivotal role in developing and implementing marketing and sales... strategies, fostering partnerships, and managing trade channels to optimize market penetration and revenue growth in Africa.
Roles and Responsibilities
Develop and Execute GTM Strategy:

Analyze market trends, customer insights, and competition to create a comprehensive GTM strategy for new product launches and upselling.
Develop marketing and sales plans to effectively launch/position/promote d.light's products, pricing and solutions in the market.
Identify potential market segments and opportunities for business/channel expansion.
Establish and monitor key performance indicators (KPIs) to track the success of go-to-market strategies and upsell initiatives. Analyze data to measure performance, identify areas for improvement, and drive continuous optimization.
Conduct regular market visits and gather feedback, leverage insights to refine and adapt strategies to address market dynamics effectively.   
Identify potential partnerships and collaboration opportunities to expand market presence.

  New Product Launch:

Plan and execute successful product launches in collaboration with cross-functional teams.
Design campaigns and schemes for product launches, promotional activities, and collection drives as per the business need.

Customer Upsell Initiatives:

Lead efforts to identify and capitalize on upsell opportunities within the existing customer base.
Develop targeted campaigns and strategies to promote the adoption of additional products, thereby increasing customer lifetime value.

Marketing and Branding:

Work closely with marketing teams to develop compelling product positioning, messaging and marketing collateral.
Promotional activities that resonate with target audiences and business objectives.
Ensure brand consistency and visibility across various channels.
Monitor the effectiveness of marketing efforts and make data-driven adjustments as necessary

Sales and Distribution Management:

Collaborate with the sales team to provide them with the necessary tools, resources, and training to effectively sell new products and upsell to existing customers. Ensure sales teams are well-equipped to communicate value propositions and address customer needs.

Budget and Resource Management:

Manage budgets allocated for go-to-market activities and upsell initiatives, ensuring efficient allocation of resources to achieve desired outcomes.

Reporting and Analysis:

Regularly communicate progress, challenges, and opportunities to senior management and relevant stakeholders. Provide actionable insights and recommendations to inform strategic decision-making.

Requirements
Desired Skills and Experience:

Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
Proven experience (5+ years) in go-to-market strategy development and implementation in the African market or similar regions.
Strong knowledge of the African market, consumer behavior, upselling and distribution channels.
Experience in the solar energy, renewable energy, or consumer electronics industry is a plus.
Excellent leadership and team management skills. Proven ability to work in cross-functional and multicultural teams.
Demonstrated ability to build and maintain partnerships with stakeholders.
Exceptional communication and presentation abilities.
Results-driven with a track record of achieving and exceeding targets.
Entrepreneurial 'getting things done' attitude, demonstrating great     intuition, pragmatic decision-making and backing ideas with data.
Advanced analytical skills with experience in collecting, organizing, analyzing, and disseminating abundant information with accuracy.
Managed substantial budgets; experience in coordinating agencies to complete multiple projects successfully.
Willingness to travel (even to remote locations). more

Position Description
The Legal Assistant plays a pivotal role in providing comprehensive legal support to d.light. This position involves a wide range of responsibilities, including drafting and reviewing contracts, coordinating with external counsels, managing documentation, conducting legal research, and ensuring compliance with regulatory requirements. The Legal Assistant will collaborate... closely with internal teams, handle project requests and offer general legal assistance as needed.
Roles and Responsibilities

The Legal Assistant will be responsible for drafting, reviewing, and editing contracts, agreements, and legal documents. Attention to detail and a thorough understanding of contractual language are essential.
Collaborate effectively with external legal counsel and internal departments to facilitate litigation processes and manage legal matters. Clear communication and coordination skills are crucial.
Assist in various litigation-related activities, including gathering relevant documents, maintaining organized records, and ensuring timely responses to legal inquiries.
Provide assistance on project-related legal matters, contributing to the successful execution of company initiatives. While adhering to legal requirements.
Manage compliance tasks such as Know Your Customer (KYC) requests and internal compliance audits. Ensure the organization's adherence to legal and regulatory guidelines.
Conduct thorough legal research, analyze findings, and provide well-informed opinions on complex legal issues, contributing to informed decision-making.
Offer comprehensive legal support as required by the organization, addressing various legal queries and tasks that arise in the course of business operations.

Requirements
Desired Skills:

Bachelor's degree in Law or related field. Additional legal certifications or courses are a plus.
Advocate of the High Court of Kenya with good standing.
2 to 3 years of experience as a legal assistant or in a related role.
Strong understanding of corporate law, contract law and legal principles.
Experience in equity fundraising transactions, corporate finance, and mergers & acquisitions will be an added advantage.
Excellent written and verbal communication skills.
Proficiency in legal research and analysis.
Detail-oriented with exceptional organizational abilities.
Ability to work collaboratively within a team and independently.
Prior experience in a legal assistant role or related position is preferred.
Familiarity with compliance process and documentation.
Proficiency in MS Office Suite and legal research databases. more

Job Description
R&Rs

Prioritizing and handling escalations as received from different customer touch points while ensuring resolution within SLA.
Guide in creation of training manuals/guidelines to empower different touch points based on invalid tickets report and any other knowledge/system gaps identified. 
Daily, weekly reporting on different queues status and follow up on overdue... tickets. 
Carrying out daily system health checks and sharing a report on the same. 
Tracking of escalations to other departments and third level to ensure issue resolution within stipulated SLAs. 
Enforcement of the escalations and call back process for better customer experience.  
Knowledge of Atlas and Jira/Ticketing system. 
Track system related escalations to closure and ensure RCA report is shared. 
Handle approval requests on Atlas (customer update, token requests, and accessory sales approval) after confirming their validity. 
Creating and running of basic SQL queries to extract data/reports for end users.

KPIs

First Response Time: -Achieve a first response time of 4 hours for tickets escalated to Business Service Desk and emails, and 30 minutes for urgent escalations sent by email to Business Service Desk support mailing list. 
Service Level Agreement: -Maintaining a Business Service Desk SLA of 99% with at least 90% of Business Service Desk related tickets handled within 4 hours in order to avoid repeat calls and enhance customer experience. 
Ticket Resolution Rate: -measures productivity of each back office team member. It is a comparative measure based on the number of tickets handled per day/ hour in relation to the average for the day to measure individual effectiveness. A variance of not more than 5% from average tickets for the day with 95% productivity is expected. 
Escalation Management-measures This KPI measures how escalations are handled. Escalations to third level must be followed up and status updated accordingly. Tickets on individual queues should not stay for more than 48 hours, unless advised by the reporting manager.  
Ticket Quality Tagging: -measures the quality of tickets escalated to Business Service Desk from all touch points and also the quality of the resolution/feedback given from Business Service Desk. Tickets that lack critical information will be tagged as invalid with reason for tagging given by 3 the person who handled the ticket. Resolution to be guided by Business Rules, to reduce risk to the organization. Target is 90% quality. 
User Access Management on Atlas- Manage all user accounts on Atlas. This involves creation of accounts, modification, termination and auditing of user profiles and activities.

Desired Skills and Experience 

Minimum first degree in a technology related field and/or a business-related field. 
1 to 2 years’ experience in a Call-Centre or frontline service experience. 
MUST have basic understanding of SQL and writing queries for data related requests more

This suite of technology solutions enables remote control of products, allowing customers to pay for expensive assets over time while simultaneously protecting the investments of the companies and investors in the space. If given the opportunity, customers in these developing markets have proven willing and able to pay small amounts over time to purchase large energy assets well beyond prices... previously considered feasible. d.light considers PAYGO technology an important enabler of energy access across the world and continues to invest in strengthening this business offering within d.light.
Platform QA Tester responsibilities include:

Review and analyze system specifications.
Develop effective strategies and test plans in collaboration with QA Engineers.
Run test cases (manually or automatically) and analyze the results.
Document and evaluate test results.
Detect, log, and report bugs and glitches.
Assist with problem resolution.
Perform post-release and post-implementation testing.
Regression test support.
Collaborate with cross-functional teams to ensure quality throughout the software development lifecycle.
Apply quality engineering principles throughout the Agile product lifecycle.
Provide internal support and training.

Role Fit

Self-organized
Trainable and open to continuous learning
Teamwork and collaboration skills.

Ideal Experience and Skills

Previous QA testing experience
Experience in Agile frameworks and regression testing desired
High attention to detail and solid analytical skills
Outstanding written and verbal communication skills more

Job Description
The Credit Risk & Collections team at d.light is responsible for ensuring that customers’ repayment levels are kept within targeted thresholds across its entire PAYGO product range in each Country of Operations (OpCo). They are responsible for understanding customers’ loan repayment trends, leveraging data analysis to improve the Quality of Sales, Collections performance, training... all customer-facing teams around credit best-practices, increasing operational efficiency and ultimately ensuring that d.light hits its Customer Collections targets.
The role of the Sales Team Credit Manager is to support the Sales Teams to achieve their Collections targets. They will be responsible for the design, planning, management and implementation of key Credit related initiatives for the Sales Teams in each of d.light’s OpCos. The role reports to the Group Director of Credit Risk & Collections.
R&Rs

Supporting the OpCo Sales Teams in the development of their Commercial Strategy that focuses on achieving their Credit Risk & Collections targets,
Draft project design and plans for the major Credit initiatives and drive their implementation in the field,
Handle project management process for the roll out of key Credit initiatives to improve Quality of Sales, Onboarding Improvements, early repayment performance and customer experience. Assessing the implementation of these initiatives against agreed Success Metrics & KPIs,
In coordination with Training managers, draft training plans and materials and support execution of trainings to the relevant parties in the field and other stakeholders,
In coordination with Technology & IT, ensure new IT changes and developments required for their projects are implemented on time; this includes App development, report automation & relevant information is disseminated to the right team members in the field,
Collaborate with relevant teams to drive better communication and awareness among the field team about different company-wide Credit initiatives, policies & procedures,
Contribute to the company’s high-level Commercial strategy development for ensuring a successful future of asset-finance in each of the Countries of Operation,
Share learning and best practices and drive implementation in all Vertically Integrated markets; Upskilling & training of Sales Team managers to enable their achievement,
Prepare regular updates on projects for the Exco and other relevant stakeholders.

Qualifications

Strong experience within the PAYGO industry and knowledge in Credit management and last-mile sales best-practices,
Ability to complete projects according to outlined scope, budget, timeline and measurable KPIs,
Excellent interpersonal skills in managing cross-functional team members to deliver complex projects,
Excellent written and verbal communication skills for coordinating across teams,
Autonomy, capacity to achieve results with little supervision,
Ability for critical thinking, creativity and initiative to take decisions on-the-spot,
Openness to travel and fieldwork; both within Kenya & across the d.light OpCos,
Fluency in English. more

Job Description
The Credit Risk & Collections team at d.light is responsible for ensuring that customers’ repayment levels are kept within targeted thresholds across its entire PAYGO product range in each Country of Operations (OpCo). They are responsible for understanding customers’ loan repayment trends, leveraging data analysis to improve the Quality of Sales, Collections performance, training... all customer-facing teams around credit best-practices, increasing operational efficiency and ultimately ensuring that d.light hits its Customer Collections targets.
The role of the CX Team Credit Manager is to support the CX Teams in achieving their Collections targets. They will be responsible for the design, planning, management and implementation of key Credit related initiatives for the CX Teams in each of d.light’s OpCos. The role reports to the Group Director of Credit Risk & Collections.
R&Rs

Support the OpCo Call Centre Teams in the development & implementation of their Collection Strategies and Escalation Matrices that focus on achieving their Credit Risk & Collections targets.
Understand, manage, train & ultimately ensure that d.light gets the most from the wide range of technical solutions and IT platforms that are in use by the CX Team.
Manage the project management process for the roll out of key Credit initiatives to improve customer experience, customer education, customer communications & collection campaigns that drive towards agreed success metrics & KPIs.
In coordination with Training managers, draft and deliver training plans, call scripts, customer handling procedures and other targeted materials that support the execution of the CX Credit Risk & Collections strategy. These trainings may happen in-person, in the field or virtually and can include key stakeholders of all levels.
In coordination with Technology & IT, ensure that d.light Call Centers have the systems & tools to operate according to industry best-practices for Cash Collections and Customer Retention. This includes developing required reports, dashboards, procedures and optimising the IT tool settings for the d.light Collection strategy
Collaborate with relevant teams to build out a holistic customer communication strategy is implemented most effectively across the different CX Tools to maximise on Customer Collections. 
Contribute to the company’s high-level CX strategy development for ensuring a successful future of Call Centre Collections activities in each OpCo.
Share learning and best practices and drive implementation in all Vertically Integrated markets; Upskilling & training of Sales Team managers to enable their achievement
Prepare regular updates on projects for the Exco and other relevant stakeholders  

Qualifications

Strong experience within the PAYGO industry and knowledge in Credit management for Call Center operations.
Deep understanding of best-in-class call centre tools and technical platforms: Flytxt, CollectSmart, Ameyo, RoboCall software is preferable.
Excellent interpersonal skills in managing cross-functional team members to deliver complex projects.
Excellent written and verbal communication skills for coordinating across teams.
Autonomy, capacity to achieve results with little supervision.
Ability for critical thinking, creativity and initiative to take decisions on-the-spot.
Openness to travel; both within Kenya & across the d.light OpCos.
Fluency in English more

Job Description

The Head of Risk will be responsible for developing and implementing an integrated and sound enterprise risk management process, policies and procedures including operational and market risk for the entire company. 
Responsibilities will include ensuring a strong control environment through the development of policies and procedures, ensuring their implementation and monitoring... compliance
The position will work to foster standardization and consistency across d.light of business processes, risk management and controls.
The ideal candidate is a critical thinker with a keen interest in improving an organization’s risk position and control environment. They are organized with excellent analytical and problem-solving skills. 

R&Rs

Safeguard the company’s assets through the design, implementation, documentation, assessment and monitoring of the group’s risk and control framework, including policies and key risks to ensure that the group has adequate risk mitigation or controls to prevent loss.
Manage the outsourced internal audit function to ensure that scope, coverage and reporting address the assessed risk of the company and company receives value for money.
Conduct compliance monitoring reviews and investigations.
Formulate policies and procedures to improve controls, compliance and efficiency.
Developing the overall enterprise risk management framework for the company including ERM methodologies, risk appetite, risk policies and procedures and risk limits.
Coordination and integration with the functional and business heads to align operational practices and parameters with the risk policies and controls.
Timely reporting on risk, the control framework and control deficiencies to ensure appropriate communication, documentation, escalation and resolution to business partners, executive committee and the risk and audit committee.
Work collaboratively with business and process owners to implement and monitor remediation efforts that result from risk and control assessments, ensuring the effective implementation of corrective action.
Standardization and automation: apply and implement best practices for managing risk, controls and deploy innovative technology where possible to enhance and continuously improve the design and operating effectiveness of the controls, documentation, assessment, and review procedures.
Engage with internal and external auditors to ensure consideration and resolution of all relevant risks and audit findings.

Qualifications

7+ years experience from a similar position in a multinational group or delivering similar services.
Big 4 audit Experience.
Minimum degree in business field or analytics acquired from a reputable university.
Relevant professional certification is a plus.
Strong experience and interest for how technology and systems can support control effectiveness and efficiency.
Solid understanding and experience with risk and control frameworks.
Strong analytical skills – includes the ability to spot, assess and address risk, materiality and interdependencies and translate it into impact analysis for the financial reporting and recommendations for improvement.
Strong communication skills – presenting control and risk matters in an understandable way across various forums and levels of the organisation with the right level of detail.
Strong oral and written communication skills, including sound presentational skills.
Excellent organizational and interpersonal skills, and ability to work as part of a multi-geographic team.
Adaptable to working in a fast paced, ever-changing environment.
Striving for continuous improvement and optimisation.
Ability to work well independently as well as the ability to work well with stakeholders and communicate the benefits of risk and control initiatives.
Flexibility in resolving issues and addressing changing priorities more