Job Summary:

Neptune Microfinance Bank is seeking a seasoned, people-oriented, and highly organized Head of Human Resources & Administration to lead our HR, administrative, facility, and fleet operations. The ideal candidate must demonstrate deep expertise in HR strategy, employee engagement, and organizational development, with exceptional emotional intelligence and a strong grasp of HR values and culture. Previous experience in the Microfinance sector is a strong advantage.

This role requires a leader who not only nurtures talent and builds structure but also ensures operational excellence in the management of facilities, drivers, pool cars, and other administrative assets.

Key Responsibilities:

Human Resources Leadership:


Develop and execute HR strategies aligned with the organization’s short- and long-term goals.
Drive a high-performance culture through effective performance management systems.
Lead recruitment, selection, and onboarding processes for all staff levels.
Manage compensation structures, benefits, and payroll administration.
Ensure compliance with Nigerian Labor Laws and industry regulatory requirements (e.g., PENCOM, NSITF, ITF).
Oversee employee relations, grievance management, and disciplinary procedures.
Serve as a culture ambassador, promoting organizational values and leadership integrity.


Training & Development:


Identify staff training needs and develop learning interventions.
Manage relationships with external L&D vendors and facilitators.
Track learning outcomes and contribute to career development plans.


Administrative Oversight:


Oversee daily administrative operations of the bank, ensuring efficient internal support services.
Manage relationships with service providers including cleaners, artisans, IT support, security, etc.
Supervise office maintenance, supplies, and procurement coordination.


Facility & Fleet Management:


Oversee general upkeep, functionality, and safety compliance of bank facilities.
Coordinate allocation and management of pool cars and official vehicles in line with job roles.
Track and manage vehicle maintenance, fueling, repairs, and driver schedules.
Ensure facility services such as generators, air conditioners, lighting, and plumbing are functioning optimally.
Monitor vendor contracts for servicing, repairs, and security personnel.


Requirements & Qualifications:


B.Sc./HND in Human Resource Management, Business Administration, or a related discipline.
Master’s degree or relevant HR professional certification (e.g., CIPM, SHRM, HRCI) is an added advantage.
Minimum of 5 years progressive experience in HR and administration, with at least 2 years in a leadership role.
Microfinance or financial services experience is highly desirable.
Working knowledge of HRIS systems, payroll tools, and Microsoft Office Suite.
Proven track record in managing both people and processes with integrity.
Strong understanding of compliance and labor regulations in Nigeria.


Key Competencies:


High Emotional Intelligence & Leadership Presence
Facility & Fleet Coordination
HR Policy & Strategy
Organizational Development
Conflict Resolution & Mediation
Vendor & Stakeholder Management
Project Management
People-Centered Communication