The Porter is responsible for providing a warm welcome and excellent service to guests upon arrival and throughout their stay. The role involves assisting with luggage handling, guiding guests around the hotel, ensuring smooth check-ins/outs, and offering support to maintain guest satisfaction and comfort.

Key Responsibilities


Address guest complaints and resolve issues efficiently and professionally.
Greet guests courteously upon arrival and departure.
Assist guests with carrying, storing, and retrieving luggage.
Escort guests to their rooms, explain room facilities, and provide hotel information
Respond promptly to guest requests and inquiries, ensuring satisfaction.
Assist in arranging transportation, providing directions, or suggesting local attractions when required.
Ensure the lobby and entrance areas are always clean, tidy, and presentable.
Safely handle and store guest luggage in the designated luggage room.
Assist with guest check-in/check-out procedures when necessary.
Support concierge and front office staff with guest-related tasks.
Handle luggage and equipment carefully to avoid damage or injury.
Report any maintenance issues, safety hazards, or suspicious activities immediately.
Follow hotel safety and security protocols at all times.
 Maintain a professional appearance and wear the assigned uniform neatly.
Demonstrate excellent communication and interpersonal skills.
 Uphold the hotel’s values by delivering high-quality, courteous, and professional service.


Requirements


O level Certificate. 
Certificate in the front office and housekeeping training an added advantage 
2 years experience in a related function 
physical fitness