The Supermarket Store Manager is responsible for overseeing the daily operations of the store, ensuring excellent customer service, driving sales growth, managing staff performance, and maintaining high standards of merchandising, inventory, and store presentation. The role requires strong leadership, organizational skills, and the ability to make effective decisions to maximize profitability.

Key Responsibilities

Store Operations & Performance


Plan, organize, and manage day-to-day supermarket operations.
Ensure smooth functioning of sales, inventory, cash handling, and customer service.
Monitor store KPIs (sales, margins, shrinkage, etc.) and implement strategies to achieve targets.
Enforce compliance with health, safety, and hygiene regulations.


Sales & Customer Service


Drive sales initiatives and promotional campaigns to maximize revenue.
Maintain excellent customer service standards and resolve escalated complaints.
Analyze customer feedback to improve shopping experience.


Inventory & Merchandising


Supervise stock management, ordering, and replenishment to avoid shortages or overstock.
Ensure accurate stock control, proper rotation, and reduction of wastage.
Oversee store layout, displays, and merchandising in line with company standards.


Staff Management


Recruit, train, schedule, and supervise staff to maintain productivity and service quality.
Conduct performance reviews, motivate staff, and ensure discipline.
Lead team meetings and promote a positive working environment.


Financial Management


Monitor budgets, control expenses, and optimize operational costs.
Handle cash management, daily sales reconciliation, and financial reporting.
Identify opportunities to improve profitability.


Reporting & Compliance


Prepare and submit regular reports on sales, operations, and staff performance.
Ensure compliance with company policies, labor laws, and government regulations.


Qualifications & Skills


Bachelor’s degree in Business Administration, Management, or related field (preferred).
2–3 years of proven retail/store management experience, preferably in a supermarket.
Strong leadership, organizational, and decision-making skills.
Excellent communication, negotiation, and problem-solving abilities.
Proficiency in MS Office and retail management software (POS, ERP).
Ability to work under pressure, multitask, and meet deadlines.


Key Competencies


Customer-focused mindset
Strong commercial awareness
Team leadership and staff development
Analytical and result-oriented
Integrity and accountability