Role Objective


A busy hotel seeks an organized and aggressive individual, ensuring high-quality customer service, and building relationships with key accounts to generate revenue, expand market share, and achieve profitability targets.
The role involves achieving individual and team sales targets, developing strategies, ensuring timely tender and bids submission, and identifying emerging markets.


Core Duties and Responsibilities


Conduct market research to identify new opportunities and trends in the hospitality sector.
Develop strategies that generate quality leads for our clients.
Prepare and manage all communications and ensure high quality experience, pre, during and post engagement.
Foster relationships with community organizations, businesses, and vendors providers to build partnerships and referral networks.
Manage digital marketing efforts, including social media, email campaigns, and website content.
Oversee the production of marketing materials and ensure brand consistency.
Develop and execute business development plans to expand the services.
Analyze marketing and business development performance metrics and adjust strategies as needed.
Collaborating with internal teams to develop and implement customer-centric initiatives and solutions.
Collaborate with the management team to align marketing efforts with overall business objectives.
Manage the marketing budget and ensure cost-effective use of resources.
Train and supervise the client service and marketing team to achieve departmental goals.
Monitor competitor activities and provide insights to improve the market position.
Prepare regular reports on marketing and business development activities and outcomes.
Maintain up-to-date knowledge of healthcare regulations and industry standards.
Work closely with the customer service team to enhance patient satisfaction and retention.
Identifying and pursuing new business opportunities within regional market, including partnerships, collaborations, and strategic alliances.
Developing and executing innovative strategies to expand our client base, visibility and increase market penetration.
Building and maintaining strong relationships with existing clients, ensuring exceptional customer satisfaction and retention.
Analyzing market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation.
Monitoring and optimizing key performance indicators (KPIs) to track progress and achieve business objectives.
The role involves managing customer databases, developing monthly interactions, managing communication, preparing reports and establishing SLAs and compliance with deliverables.
Any other administrative duties as assigned.


  Job Specifications and Qualifications


Bachelor’s Degree in Marketing, Business Administration, Communication, or a related field.
At least 5 relevant experience in the same role.
Proven track record of successful marketing campaigns and business development initiatives.


Key Competencies


Strong leadership skills
Excellent communication
Strong Digital Marketing skills,
Market Intelligence
Business Acumen Skills
Excellent media relations skills
High Integrity
Excellent Customer Service
Creativity and self-motivation.