We are seeking an experienced and dynamic Key Account Manager (KAM) with a strong background in the telecommunications industry. The ideal candidate will be responsible for managing and growing strategic client accounts, driving revenue, and ensuring long-term customer satisfaction. This role requires in-depth knowledge of telecom products, services, and solutions, as well as the ability to build strong client relationships and deliver tailored business solutions.

Key Responsibilities

Account Management & Growth


Serve as the primary point of contact for assigned key telecom accounts.
Develop and execute account strategies to achieve revenue targets and business objectives.
Identify upselling and cross-selling opportunities across telecom products (voice, data, cloud, IoT, enterprise solutions, etc.).


Client Relationship Management


Build, nurture, and maintain strong executive-level and operational relationships with clients.
Understand client needs, challenges, and industry trends to deliver customized solutions.
Ensure client satisfaction through proactive engagement and issue resolution.


Sales & Business Development


Drive sales growth within existing accounts by presenting new products and services.
Collaborate with internal teams (technical, product, finance, and customer support) to deliver value-added telecom solutions.
Prepare and present business proposals, account reviews, and solution roadmaps.


Strategic Planning & Reporting


Monitor and analyze account performance, sales pipeline, and revenue forecasts.
Develop account development plans (ADPs) and conduct quarterly business reviews (QBRs).
Provide market intelligence and feedback to inform product and service enhancements.


Qualifications & Experience


Bachelor’s degree in Business Administration, Marketing, Telecommunications, or related field.
Minimum 7–8 years of experience in key account management or enterprise sales within the telecom industry.
Proven track record of achieving/exceeding sales targets in telecom solutions.
Strong knowledge of telecom technologies, enterprise connectivity, managed services, and digital transformation trends.
Excellent negotiation, presentation, and communication skills.
Ability to engage with C-level executives and technical stakeholders.
Strong problem-solving, analytical, and strategic planning abilities.


Key Competencies


Customer-centric mindset with a consultative approach.
Strong commercial acumen and financial understanding of telecom contracts.
Ability to manage multiple accounts/projects simultaneously.
Collaborative team player with leadership potential.
Results-driven and highly self-motivated.