PRIMARY FUNCTION:

Is responsible for the configuration, maintenance and operation of Service One’s network, servers, desktop, and storage infrastructure. Ensures that the Company’s network and all related equipment are functional to accommodate system users.

SPECIFIC DUTIES:

Installs, configures, tests and maintains servers, SAN, and related networking equipment.
Monitors scheduled jobs and computer output for completeness, accuracy, and errors.
Performs all critical data backups and secures data according to established procedures.
Installs firmware and security updates on servers, printers, and related networking equipment.
Configures and maintains Microsoft Active Directory.
Installs, configures and maintains IPS/IDS, Firewall, Anti-Virus, Anti-Spam, AntiMalware, etc. for maximum internal network protection.
Maintains Unified Communications, VoIP, and any related equipment, services, and platforms.  
Maintains all data used for redundancy efforts and assists with remediation efforts as result of test findings and risk assessments.
Logs all computer, terminal, and printer hardware/software problems. Calls appropriate maintenance organizations and arranges for repair. Notifies supervisor of unusual problems.
Assists with software upgrades and installations.
Creates scripts for automation of common tasks.
Provides support to operational staff as needed.
Performs such other duties as may be required from time to time for the overall management of the company’s IT operation.

BASIC REQUIREMENTS

Requires an advanced proficiency in the operation of local and wide-area networks and components.
Must be proficient with current Microsoft Server and Client operating systems.
Must be able to perform duties accurately and independently. Must be able to prioritize tasks and meet deadlines.
Must be able to work with members and associates in person or over the phone, in a courteous, pleasant, professional, and efficient manner.
Discretion, accuracy and clarity in communication are essential. A high degree of professionalism in regard to safeguarding sensitive data is also a requirement.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

Requires a Bachelor’s Degree in Computer Information Systems or related IT specialization.
Requires at least 5 years of similar or related experience.
Experience and professional certification may be substituted for degree requirement.