CHS/HR/STP/ICTO/01/2023
Overall Job Function
Reporting to the ICT & ERP Specialist, the ICT Officer will ensure overall ICT support for CHS offices and supported sites on all ICT functions ensuring smooth, problem free and well-documented systems to ensure the goals of CHS strategic plan are in progress.
Key Responsibilities

Consistent and timely troubleshooting support provided to the project and personnel
Proactive assessment of user needs in terms of software and applications and installation of the same on computers for all relevant users
Maintain and troubleshoot all network and computer related issues
Integrate security, physical control solutions for all confidential data and systems
Monitor performance and manage parameters to provide fast responses to front-end users
Integrate and configure computer networking for best performance
Troubleshoot and repair of hardware, operating systems and applications
Monitor and maintain computer systems and networks
Identify security gaps and provide relevant solutions
Test and evaluate all new technology including M&E systems e.g. database systems, websites etc.
In collaboration with ICT Partner and MEL Unit, develop participatory strategies and tools for monitoring and evaluating the project
Conduct electrical safety checks on computer equipment
Enhance office IT system through appropriate upgrades and advise Operations Unit on changes or improvements required
Help install and support of all ICT hardware and software; ensuring applications support including hardware/Software Installations
Receiving logs requests for support from users and respond to the requests in a logical and prioritised manner
Ensuring all work is carried out and documented in accordance with required standards, methods and procedures
Work with the SI department to support ICT related tasks at project and health facility level
Providing guidance and advice to staff on policy issues related to ICT equipment safety and maintain confidentiality and observe data protection guidelines of the organisation
Ensuring monitoring progress of requests for support and ensure users and other interested parties are kept informed
Carries out any other reasonable duties within the overall function commensurate with the level of responsibilities of the position
Carrying out general maintenance to hardware in regards to cleaning and ensuring smooth functionality
Ability to train other staff in ICT function to handle basic support matters
Assets management support and distribution accountability
Server support functions and minor AD functionality
Any other related duties assigned by your supervisor.

Person Specifications

A degree in Information Technology or Diploma in Information Technology with over 5 Years relevant experience
Proficiency in the use of ICT particularly in development of web‐based solutions, maintenance of websites and working with databases.
Excellent use of MS Office packages and office automation solutions
Experience in the Windows Server and Linux Server Administration
Experience in networking, software& hardware maintenance
Demonstrable experience in the development and implementation of web and mobile based solutions
Good organisation, interpersonal, negotiation and high level of computer skills, including excellent knowledge of Microsoft Office applications and ERP systems.