Job Purpose: The IT & Data Analyst will facilitate effective use of technology by maintaining reliable data systems, ensuring smooth operation of the IT infrastructure, providing technical support to users, and troubleshooting system issues.

Key Responsibilities


Oversee and enhance the performance of data systems and IT infrastructure to ensure stability and efficiency
Carry out regular updates, system backups, and patch installations to maintain security and functionality
Deliver prompt technical support to end-users, resolving hardware and software issues effectively
Gather, refine, and interpret data to assist in strategic decision-making
Design and maintain visual reports and dashboards to communicate key insights
Support the rollout of new software applications and provide user training to facilitate adoption
Identify and suggest improvements to optimize system usability and operational effectiveness
Monitor and implement IT security measures to safeguard program data and systems from unauthorized access or breaches
Ensure compliance with data protection regulations and organizational IT policies
Create user-friendly documentation, manuals, and guides for program staff on IT-related procedures and best practices


Key Qualifications / Skills / Competencies / Experience Required


Bachelor’s degree in Information Technology, Computer Science, or a related discipline
Minimum of 3 years’ experience in IT support or systems administration
Strong analytical thinking and problem-solving capabilities
Proficiency in data and IT tools such as Excel, SQL, Power BI, and enterprise systems
Working knowledge of ERP platforms, particularly Microsoft 365 Dynamics
Excellent communication and interpersonal skills for effective user support and collaboration