JOB SUMMARY
Our client, a logistics company is looking for a smart and knowledgeable customer service representative. The ideal candidate will provide exceptional customer support experience as candidate is customers’ first point of contact.
JOB RESPONSIBILITIES

Ensure proper necessary procedures are being followed
Monitoring deliveries
Provide shipment quotes for customers and set up shipments as required by customers.
Attend to all customers complains / issues and proffer solution
Answer all questions about the company services.
Processing orders and transactions
Collecting and analyzing all customer feedback
Build a working relationship between the company and the customers

JOB REQUIREMENTS

A Bachelor’s Degree or HND is required in Business Administration or related field
At least 3 – 5 years working Experience in this field
Ability to work flexible schedule
Proficient in the use of MS Suite
Good attention to details
Good with numbers and figures
Ability to prioritize tasks to meet specific deadlines
Good interpersonal and communication skills