What you would be expected to do:

Last mile task completion


 Conduct customer installations, cylinder exchanges, meter exchanges, uninstallations/repossessions, and in-house LPG maintenance/service events.
 Deliver LPG products to customers safely, efficiently, and on time.
 Provide exceptional customer care by addressing inquiries, resolving issues, and ensuring a positive customer experience during in-home task completion
 Adhere to LPG handling and transportation safety procedures
 Report and document any incidents, near misses, or safety concerns.


Customer Training and Safety Audits


 Onboard and train customers on LPG usage during installations
 Perform on-site safety audits at customer’s homes or businesses to minimize cooking-related risks.


Stock management


 Ensure zero loss of stock between the shop and the customer.
 Maintain LPG mass balance accuracy.


Team Collaboration


 Work closely with the Last Mile, Sales, and Risk teams to optimize LPG performance and support a positive work environment.


You might be a strong candidate if you:

Competencies


Basic understanding of LPG, safety, and regulatory requirements
High level of attention to detail and commitment to safety
Customer-focused and problem-solving approach mindset
Ability to manage time effectively
Strong reading comprehension and verbal communication skills.


Experience & Qualifications


Ability to operate a motorcycle
Valid motorcycle driving licence (Mandatory)
1 year of experience in a delivery, customer engagement, or related role
Utmost professionalism while interacting with customers in their homes 
Strong organization and time management abilities
Reliable, trustworthy, and responsible
Team player, self-driven, proactive, friendly, communicative & open to learning, and feedback
Able to set and meet targets, structured approach to running operations 
Experience working within an informal settlement is a plus
Familiarity with route planning and customer scheduling, or customer management is a plus
Basic first aid and fire safety training is a plus